Giada Community manager

1. Community
2. [EN] Smart Thermostat
3. Unreadable thermostat screen

Hi, The same issue has been replied here. Please check this topic in our community. Have a great day !

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• Edited August 06, 2024 14:52
• 0 votes
• Official comment

1. Community
2. [FR] Serrure et Clés Intelligentes
3. Compatibilité HomeKit ?

Bonjour, 1. Oui. La Serrure et Clés Intelligentes sont bien compatibles avec Apple Homekit : https://www.netatmo.com/fr-fr/smart-doorlock 2. Non, pour un niveau de sécurité maximal, la Serrure Inte...

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• Edited June 19, 2024 12:02
• 0 votes

1. Community
2. [FR] Thermostat Intelligent
3. Problème écran HS cristaux liquides devenu Noir

Bonjour @guillaume.lafile, Nous attendons la confirmation de notre département comptable avant de vous communiquer l'adresse d'envoi pour la réparation, c'est notre procédure habituelle. Notre agen...

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• June 19, 2024 07:50
• 0 votes

1. Community
2. [EN] Smart Home Weather Station and accessories
3. Not possible to replace outdoor module?

Hi @rod, Please reach out to your local reseller to address this issue. Have a nice day !

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• June 19, 2024 07:27
• 0 votes

1. Community
2. [EN] Smart Smoke Alarm
3. Set alarm sound on security app

Hi Astrid, On Android 8 or later, you should be able to change the notification sound. Go to the Home + Security app > Settings > Notifications, to access advanced notification settings. Notificati...

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• June 18, 2024 08:03
• 0 votes

1. Community
2. [FR] Station Météo Intelligente et ses accessoires
3. Gérer 2 maisons

Bonjour, Les produits Netatmo sont conçus pour une utilisation domestique, pas dans un domaine professionnel. Il est possible de gérer plusieurs produits depuis la même application. Lors de la proc...

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• Edited September 09, 2024 13:26
• 0 votes
• Official comment

1. Community
2. [EN] Smart Home Weather Station and accessories
3. My app kicks me aout as soon I want to look into the rain curve

Hi Regina, Could you please uninstall and reinstall the most recent version of your Netatmo app? Let us know if the issue persists. This bug has been fixed a few weeks ago. Have a nice day!

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• June 17, 2024 08:31
• 0 votes

1. Community
2. [EN] Smart Radiator Valve
3. Faulty unresponsive valve

Hi, Please head to this article and submit a request to the support team. Have a nice day 🙂

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• June 17, 2024 07:38
• 0 votes
• Official comment

1. Community
2. [EN] Smart Smoke Alarm
3. Set alarm sound on security app

Hi, The "bip" you hear during the sound test is not the same as when smoke is detected. The loudspeaker on the detector is meant to be used at full power. In order to protect your ears during the s...

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• June 14, 2024 10:09
• 0 votes
• Official comment

1. Community
2. [EN] Smart Outdoor Cameras
3. Sd Card is stuck

Hi, Please use another micro SD card and insert it into the slot. Make sure you insert the card in a straight angle. [How to insert the MicroSD card](https://imgur.com/gb1JjX7) You should be able t...

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• June 13, 2024 07:21
• 0 votes
• Official comment