True Temperature Problem with Thermostat Original

familie-ganser
I am using the Thermostat Original in a wireless installation setup. All functions operate as expected except for the “True Temperature” feature. Although the control interface is accessible, the system reports that the thermostat is unreachable. Despite this, stable connectivity is confirmed for all devices in the network.
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  • Comment author
    Giada Community manager

    Hello,

    Temperature calibration is normally available on the ORIGINAL Thermostat.

    However, we are currently experiencing a temporary technical issue affecting this feature.
    Our teams are actively working to restore it as quickly as possible.

    To contact our support team and receive technical assistance, we invite you to visit: https://helpcenter.netatmo.com/hc/.
    Select your product, find the article that fits your case, and click 'Submit a request' at the bottom. Describe your issue in detail, and our team will respond via email.
     
    Have a great day.

    Thank you for your patience.

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