roberto.fuochi

1. Comunidad
2. [EN] API, automation and external services
3. Video not available. The camera is disconnected

Thanks Leslie,I'd like to report that just last Saturday the server went down (Screenshot1),  and a popup was reported on the help center website (Screenshot2) while everything was up on the dashb...

• Ver comentario
• 29 de septiembre de 2025 08:20
• 0 votos

1. Comunidad
2. [EN] API, automation and external services
3. Video not available. The camera is disconnected

Thanks Leslie, when you wrote "IIn case of major outage, a banner is displayed on the Netatmo helpcenter website" do you mean here: https://helpcenter.netatmo.com/hc/en-us ?Because there was no ban...

• Ver comentario
• 26 de septiembre de 2025 09:37
• 0 votos

Sensor are not discovered

Hello I'm trying to configure windows indoor sensor, the green led blink for 5 times then stop and Webcam isn't able to discover and add the sensor to the confuration. I already configure 3 windows...

• roberto.fuochi
• 24 de septiembre de 2024 12:09
• 2 seguidores
• 2 comentarios
• 0 votos

1. Comunidad
2. [EN] Smart Indoor Camera and accessories
3. Smart cameras disconnected - what did Netatmo do?

I wanted to report that for a few minutes the internal camera has been reporting "Video unavailable. The camera is disconnected" againI hope it comes back online quickly this time.

• Ver comentario
• 23 de septiembre de 2024 14:22
• 0 votos

1. Comunidad
2. [EN] Smart Outdoor Cameras
3. Offline, but still recording

In order to try to solve this issue, I removed all camera and I try to renstall only one camera. Now I receive error: Remote access to this product has been blocked (unverified connection)....

• Ver comentario
• Editado 22 de septiembre de 2024 09:10
• 2 votos

1. Comunidad
2. [EN] Smart Outdoor Cameras
3. Offline, but still recording

At 17:14 il server running, now is down again.

• Ver comentario
• Editado 21 de septiembre de 2024 16:54
• 0 votos

1. Comunidad
2. [EN] Smart Outdoor Cameras
3. Offline, but still recording

I have all cameras unreachable and sirens that continue to play...it's very noise situation. We urgently need a solution. Please consider to add backup servers and also create an sw enhancement pat...

• Ver comentario
• Editado 21 de septiembre de 2024 10:27
• 0 votos

1. Comunidad
2. [EN] Smart Outdoor Cameras
3. Offline, but still recording

Same conditions too, too bad the sirens sound and there's no way to stop them Do you also know if there is a link where you can check if the server is down? Thank you

• Ver comentario
• Editado 20 de septiembre de 2024 19:32
• 1 voto