False alarm detection when using the vacuum cleaner

rovovlad
Hello everyone, I have enabled the alarm detection feature on the indoor camera and every time I use the Xiaomi battery vacuum cleaner in the room where the camera is located, I get an alarm notification from the camera/app. I use the menu to select a “False Alarm” option but all it does is to remove the current alert from history. Is there any way to permanently remove this association of sound-alarm, similar to the face identification technique? Thank you
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  • Comment author
    Giada Community manager
    • Commentaire officiel

    Hello,

    To workaround this issue, you can :

    • muffle the noise your vacuum cleaner makes (by changing its power if there is a dimmer);
    • ignore these alerts;
    • use a less noisy vacuum cleaner.

    In the meantime, I have a created a support request for you. Please send us a video of the detection via email, we will pass it on to our engineers for analysis.

    Have a nice day

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