Accidentally deleted outdoor temp/humidity in the app on the iphone
I accidentally deleted the display for the outdoor temperature and relative humidity sensor in the app and can no longer integrate the sensor.
Reinstalling the app didn't help.
When I try to install the outdoor sensor, I always end up on the page where I can reorder the sensor.
How do I get the outdoor sensor back into the app?
Best regards
Bernd
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After many tries I still could not integrate my outdoor sensor for temp/hum..
Precipitation and wind was possible to integrate again.
Some years ago there was a direct contact with Netatmo possible.
Every problem could be solved together.
Now I have only the chance via this way here to get any info from users which may had the same problem.
I will read other information and try several times again on different ways to install my outdoor sensor.
If I will not find a way of solve this problem, I will trhough away my Netatmo weather stations and delete the name "Netatmo" in my head and computer.
Hopefully there will be a way of help?
Best regards
Bernd
Hi Bernd,
I am sorry you are experiencing this issue with your Weather Station.
There is always a way to contact the Support team, as this forum is for you to share tips and tricks about your Netatmo products with other Netatmo users. Please read this article about our rules in the forum : Welcome to the Netatmo forum!
To get personalized help, please click ‘Send a Request’ at the bottom of each Help Center article.
Have a nice day 🙂
Hi Giada,
Many thanks for your reply.
May be I am blind.
I did not find the link or buttom of the help center "Send a Request"
Will search again.
Best regards
Bernd
Good Morning Giada,
After changing batteries to my precipitation transmitter all sensors where out of the system and I had to try a connection again.
This takes any hours before wind and precipitation was again locked in.
I accidentally deleted the outdoor sensor section of the app on my iPhone.
This meant that only wind and rain were displayed.
When I want to integrate the outdoor sensor, I land on a netatmo page where I have to order a new device. I deleted the app and reinstalled it.
But the integration of my outdoor sensor is not possible without a new purchase.
What should I do?
Best regards
Bernd
Have your tried managing your Weather Station with the „modules manager“ for PC or MAC?
Go to this page and download the software for your platform, links in the section „No smartphone? No tablet?“.
https://helpcenter.netatmo.com/hc/en-us/articles/7758234008338-Smart-Home-Weather-Station-and-accessories
Then connect the Weather Station with USB to your PC/MAC and follow the steps to add/remove modules.
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