NOt fully Connecting to WIFI

danthetan78

Please help, have tried manh times to conect the relay to the WIFY it says conected to network but on the phone app its still not conected and asks me to do it again. 

 

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Commentaires

4 commentaires

  • Comment author
    andrew_swindells

    We are having the same problem. Comes online for a short period then drops again. Alexa app also sees the device for a short while then drops. Using the thermostat works fine.

    Clearly a problem with the relay. Has their being a firmware update recently?

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  • Comment author
    benmaynard

    My thermostat has stopped connecting to the relay and the app . I’m unable to turn my heating on. Is there an email address I can contact or a phone number. There is clearly something wrong.

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  • Comment author
    franciscojavier.molla

    Althougt the relay is connected to the wifi in the applications appears as disconnected since 2 hours ago. Someone has the same problem?

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  • Comment author
    andrew_swindells

    I think they are rolling out a firmware update, causing the relay to go on and offline while it updates.

    Our relay is now working fine and I noticed the firmware version has changed.

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