Replacement Thermostat box only Répondu

iliescubogdan

Hi,

Is there any option to buy the Thermostat box only (without the relay)?

Netatmo offers the possibility to pair a new thermostat to a relay, and I was check this solution with my relays.

I only need a new thermostat box, as the old one got broken.

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Commentaires

1 commentaire

  • Comment author
    Giada Community manager
    • Commentaire officiel

    Hi,

    The Netatmo Thermostat is factory-paired with its Relay, and it is not possible to purchase the two modules separately. Nowhere is it stated that Netatmo offers the possibility to pair a new Thermostat with an existing Relay.

    To get the technical assistance you need, please visit: https://helpcenter.netatmo.com/hc/.
    Select your product, find the article that fits your case, and click 'Submit a request' at the bottom. Fill in your request by describing the situation you are facing off, our team will reply via email.
     
    Have a great day.

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