Error Code 0097-00003 and 0097-00002

thomasschnitzler

10 mars 2025 10:09
6 commentaires

Four of my eight indoor cameras went off duty. II could not reinstate those. So I deleted those in Apple Home and Netamo. The cameras are no longer there. Now I tried toi install the camera.

1. I get the message can not be installed

2. The cam os no on apple home but not in the netamo security app.

What do to?

Where and how can I issue a ticket?

Commentaires

6 commentaires

Giada Community manager
- 11 mars 2025 09:46
- Commentaire officiel
Hi Thomas,

I noticed that you sent an email to an address that does not receive incoming messages. You should have received a no-reply email with some instructions on how to reach out to our customer service.

To get in touch with our support team and receive technical assistance, please visit: https://helpcenter.netatmo.com/hc/.
1. Select your product.
2. Find the article that matches your issue.
3. Click "Submit a request" at the bottom of the page.
4. Fill out the form, describing your situation (including screenshots if possible).
Our team will get back to you via email as soon as possible.

Have a great day 🙂
cipry_92
- 12 mars 2025 15:58
What you do? Because i have same problem :(

2
massetjc
- 12 avril 2025 16:12
Same too …

1
eiras.gus
- 17 avril 2025 21:30
I’m having same problem. Please help !!

1
gg1962
- 29 avril 2025 21:32
Bei mir ist das selbe Problem

In Apple HomeKit funktioniert die Kamera

In der Netatmo Security App wird mir immer nur: Netzwerk konfigurieren angezeigt.

Was ich auch schon mehrmals gemacht habe.

Nur kommt immer und immer wieder die o.a. Fehlermeldung.

0
chriss1512
- 6 mai 2025 19:23
Bei mir das gleiche ! Immer dieser Fehlercode und ab und zu Meldung ‚falscher Sicherhetscode‘

0