Home control app v 4.0.0. Missing outside temp

mlambooij
In the new Control app version 4.0.0. The outside temp always shows 0.0 degrees Celsius. In precious versions, the live outside temp was visible. A bug or does it require some form of re-installation. There is Netatmo weather station with outside thermometer on the same account.
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2 commentaires

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  • Comment author
    Giada Community manager

    Hi mlambooij,

    In order to better understand your issue, could you please provide more details about the problem you are experiencing? Screenshots would also be very helpful.

    Do you receive any error messages? As I don’t have access to your account, could you please share the serial number of your device?

    Please read this article to know how to find your serial number:
    https://helpcenter.netatmo.com/hc/en-us/articles/5604016495378

    If necessary, I can open a support request for further investigation.

    Looking forward to your response.

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  • Comment author
    mlambooij

    No error messages were received. The outside temp is simply showing 0 degrees celsius all the time, while in the older app version, the live temp was visible. 

     

    Mac address of the modulating thermostat: 0e:00:00:8a:fe:b1

    Modulating relay is g8b0497 (mac: 70:ee:50:8b:04:97)

    I have 8 valves. 

    The mac address of the Netatmo weather station is 70:ee:50:00:37:54

    The screen shots show the 0 degree celsius outside temp and the (then applicable) outside temperature according to the screen you get, when you click on the outside temperature.

    Preferably, I get the actual temperature from the smart weatherstation, but if that is not possible, the outside temperature for my location from the netatmo weathermap. 

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