I am done with Netatmo
Netatmo you win, I am done after all these years. I cannot fight with your products any longer, I just do not have the energy. I started with the Weather Station in 2014, and bought my first Presence in 2017 and over the years added additional Welcomes,(4) Presence (3) , and Doorbells, (2), a Siren, and 3 Sensors. I just cannot deal with the disconnects and associated frustrations on reconnecting the cameras and accessories any longer . Everything else I own works fine except Netatmo products, so do not blame my network. These cameras will work flawless for a period of time and than they start disconnecting, forget about a power outage. Sometimes unplugging works, other times not, and I have to start adding the cameras back though the App which is a nightmare, the absolute worst App experience I have ever had, 5 minutes to get the spinning wheel and an error, "Something went wrong try again" . Than sometimes to find out it actually added the camera - after getting n error.
If my cameras are actually working it would be nice to get real time video in the Netatmo App, not a 3 minute delay or to click on the camera and get some vague error message with some random # that makes no sense.
I tried to make this work, but I cannot. Security is supposed to be in "real time" not 5 minutes later. There are cheaper and better security products available now and for me it is time to move on. I wish you well but as I stated it is time to move on for me.
The Weather Station has the same issues with disconnects, but just not as bad.
PS, Your implementation with Velux is almost as bad, not as bad, but similarly frustrating.
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Me too! I've got an issue with my 'Smart' Doorbell... again, nobody is reacting to the ticket that was made over 14 days ago, chatbot says it's going to connect me to an agent... uhm, no it doesn't. Tried to contact Legrand, the mother company of Netatmo, nothing.
Hello Ernst,
I confirm that your request has been received via our Help Center. Our team will get back to you by email very soon. To streamline our communication and ensure a quicker response, we kindly ask that you avoid opening multiple tickets for the same issue. We appreciate your patience and understanding.
Have a nice day.
What is ‘very soon’ to you as a company? I’m still waiting for an answer on my initial request, 16 days ago. And no, I don’t have any patience anymore and understand not even remotely how your company can keep up this silent treatment towards customers and users. But you can close all my tickets, I returned your product to the seller and will hopefully get my money back since it broke down within one year of purchase.
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