I can't get my weather station functioning

Honker

After the wifi fibre cable was cut and new fibre was installed all other devices worked. I could not install my old NetAtmo weather station, which had been functioning for 4 years successfully. So I bought a new NetAtmo weather station (Big Module and Outdood Module. This will not function even with the assistance of the retailer (Mitre 10) in New Zealand.

Please please help me!

I wold like to interact with a real person so we can sort this out once and for all.

Dr Jim Salinger, Climate Scientist

2024 New Zealander of the Year

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Commentaires

2 commentaires

Date Votes
  • Comment author
    Giada Community manager

    Hi,

    I confirm that we have received your support request via our Help Center last night at 8:57.

    Our team will get back to you as soon as possible by email. Please note that we provide assistance exclusively via email, and we appreciate your patience.

    As a reminder, it is strictly prohibited to share any personal information, such as phone numbers or email addresses.

    Welcome - Forum guidelines

    Have a nice day.

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  • Comment author
    chrishattan

    Jim,

    Have you tried a wifi reconfiguration of your station ??

    Im in Hamilton, NZ and Love my netatmo station. Have all the modules.

    Occassionally we seem to loose connection with Netatmo servers.

    I had the occassion to not have any data showing on my webpage . Showed no wifi connection so I restarted my Modem and wifi connection mmmm no luck there.

    I went to set up wizard and reconfigured it. Not a new install.

    This appeared to work after a few minutes.

    However now I dont appear to show on the local map. !!

    I might have to post a separate post on this

     

     

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