How to get support for being unable to setup a new camera

ras777

I bought a new Indoor Advance camera direct from Netatmo during BF promotion (end of November)

I am unable to add it to the Netatmo security app. The App gets blocked during the set up process so the setup cannot complete.

I sent a support ticket, and 1 month has gone by, with no response at all.

The camera is therefore usable because it cannot be configured in the App.

I don't know what else to do so I post here. If I cannot get some attention to this matter, I will have to proceed with returning the camera as faulty, despite this being mostly likely a problem with App and not the camera itself.

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Commentaires

1 commentaire

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  • Comment author
    Giada Community manager

    Hi,

    I confim we received your support request. We will get back to you asap 😉

    Thank you for your patience.

    Have a nice day!

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