Video previews on Netatmo Security App
Since an upgrade in December, 2025, the Netatmo Security App on my iPhone (iOS 26.2) no longer shows video previews when only one person is seen. However, it shows at least one preview when more than one person is seen in the video.
Update after update since December and this issue still remains. Please advice on what to do!
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Same here.
I changed the SD card because I remembered having had a similar problem before. But that didn't solve it. Tomorrow I'll reset the camera and set it up again. In the vague hope that that will help.
Lately, they've been constantly making the app worse, not releasing any release notes, and when you try to contact customer service, you only get half-baked answers. And usually a request to reset the camera.
If anything happens on my side, I let you know. But I'm not very hopeful.
I confirm, I thought it was my problem, but unfortunately I see it's related to the latest firmware. Outdoor cameras aren't affected by this problem; the preview works on those.
Same here. A reset did not solve it. I thought it was related to the wifi, so I placed the wifi AP closer to the doorbell (now 3m), but this did not solve it either. Since the Legrand take over, Netatmo's quality seems to go downhill.
I have the same problem. Changing the sd-card brings no solution!
I came to the forum for this problem as well. I searched for issues about thumbnails and found this thread, where Giada responded. She seems to indicate that a fix is in the works?
There was also a much older thread where Sasha suggested deleting and re-installing the Security app. I have tried that and it produced no immediate improvement.
I'm glad (sort of) to read that changing the card doesn't help, because I brought my doorbell in to try that very thing. I guess it's not the issue.
same problem here with the videos. Says it can not connect to the device.
I can also not access the set-up for Dropbox and for FTP. Dropbox I get a screen with some text but no options at all. For FTP nothing comes up and I have to restart the app.
Very crapy software...
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