Arrival & Departure shortcuts on Netatmo Smart Thermostat only work for 180 minutes — can scenes be edited? Répondu
Hi everyone,
I recently purchased the original smart thermostat from Netatmo, and I’m a bit confused about how the dedicated Arrival and Departure shortcut buttons are supposed to work.
From the product and sales pages, I understood that these shortcuts would trigger a scene (or at least a persistent mode). However, in practice, when I press Departure as I leave home, the thermostat only switches to Away/Departure for 180 minutes. After that, it automatically returns to my regular schedule (20 °C during the day).
That creates a problem:
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If I don’t know exactly when I’ll be back, the heating simply turns itself back on after 3 hours.
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This doesn’t feel very energy-efficient, since the whole point of pressing Departure is to keep heating low until I actually return.
What I was hoping for:
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Either remove the fixed 180-minute duration from the Departure shortcut
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Or be able to edit the scene/behavior behind Arrival and Departure (for example: keep Away active until I manually press Arrival)
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Or link these shortcut buttons to custom modes/scenes instead of a time-limited preset
Right now, with a daytime setpoint of 20 °C, pressing Departure just lowers the temperature briefly and then goes straight back to 20 °C a few hours later — which kind of defeats the purpose.
So my questions are:
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Is there any way to change or edit what the Arrival/Departure shortcuts do?
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Can the 180-minute limit be removed or adjusted?
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Can these buttons be linked to custom scenes or modes that stay active until manually changed?
Would love to hear how others are handling this, or if I’m missing a setting somewhere.
Thanks in advance!
Commentaires
3 commentaires
Hello everyone,
Thank you very much for this feedback.
The duration of the Home and Away scenarios is indeed limited to up to 180 min for now.
Meanwhile, please note that these two physical buttons, "Home" and "Away", were built to allow an unexpected change in your habits. It means the weekly schedule should be perfectly adequate for your own pace of life, and you should not have to push these buttons on a daily basis.
Let's imagine that your weekly schedule switches from Comfort to Eco mode at 8:00 am because you usually leave your home at this hour. If you happen to leave at 7:00 am, pressing the "Away" button will set your Eco temperature for a limited time until your schedule takes over. When coming back home at 6:00 pm, your home will be at the right temperature. If you happen to come home sooner, you can press the "Home" button, and it will apply the required comfort temperature for a short amount of time.
For some usecases and users' needs, it is also interesting to have an "until changed" option for the scenarios, but the schedule in that case would not be able to take over, leading to discomfort in case of the "Away" scenario or over-consumption for "Home" scenarios.
We are working on integrating such behavior, and the update will arrive later this year.
Last but not least, when one of these buttons is clicked, the scenario's duration can always be changed in the H+C app, like any other manual setpoint.
I hope it helps!
Have a nice day.
I was wondering the same things when I looked at the settings available behind those 2 shortcuts (departure and arrival).
The settings of those shortcuts can be edited in the “home+control” app, tab “settings”, “Scenarios” [I’m not sure about the translation].
I was expecting by pressing on one of those button to be able to :
I hope that there will be an update with those capacities soon.
I expected the same. Hope they fix it with an update because for now the shortcuts are worthless. Unfortunately netatmo is known for their bad updates and often dont include promised features in updates so I am looking into the return policy I am afraid. This thermostat has the potential to be great but unfortunately it's again a half-finished product.
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