Giada Community manager

1. Community
2. [EN] Indoor Camera Advance
3. Indor Camera Advance new arrival doesn't work but now ones reply

Hi Michele, We provide our assistance exclusively by email. I confirm that we received your support requests. Our team will email you as quickly as possible to suggest a solution. We appreciate you...

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• 12 gennaio 2026 13:19
• 0 voti
• Commento ufficiale

1. Community
2. [EN] Smart Home Weather Station and accessories
3. MaxUsageReached -26

Hello, The issue you are experiencing is related to an unusually high number of requests being sent from your account to our servers. This can happen when a third-party application or home automati...

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• 8 gennaio 2026 15:14
• 0 voti

1. Community
2. [EN] Smart Home Weather Station and accessories
3. Need option to turn off "new measurement on demand" notification

Hi, Please wipe the top of the station with a dry cloth as the presence of particles could be causing measures on demand.   It is also likely that an electronic device near the station is causing m...

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• 7 gennaio 2026 15:06
• 0 voti

1. Community
2. [EN] Smart Thermostat
3. Thermostat display

Hi szymon.klimczak, To contact our support team and receive technical assistance, please visit: https://helpcenter.netatmo.com/hc/. Select your product, find the article that fits your case, and cl...

• Visualizza commento
• 7 gennaio 2026 07:51
• -1 voti

1. Community
2. [FR] Thermostat Intelligent
3. Fantaisie

Bonjour, Ce bug a été bien pris en compte par nos équipes et des investigations sont encore nécessaires avant de déployer une correction, merci pour votre patience. Merci de choisir un titre clair ...

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• 7 gennaio 2026 07:44
• 0 voti
• Commento ufficiale

1. Community
2. [EN] Smart Home Weather Station and accessories
3. Reset station

Hi, Resetting deletes all of the data history and configuration settings from the Station. This operation is irreversible. Please read this article : https://helpcenter.netatmo.com/hc/en-us/article...

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• 6 gennaio 2026 10:59
• 0 voti
• Commento ufficiale

1. Community
2. [EN] Smart Thermostat
3. Thermostat stopped working. Netatmo can no longer be contacted

Hi, The only way to reach out to our support team is via our Help Center. I invite you to read the Forum guidelines: https://helpcenter.netatmo.com/hc/fr/community/posts/18577738234770-Welcome-Foru...

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• 6 gennaio 2026 09:41
• 0 voti

1. Community
2. [FR] Station Météo Intelligente et ses accessoires
3. Installation 2ème station météo

Bonjour maia2206, Afin de solutionner le problème, je vous invite à répondre à notre technicien par email et lui communiquer le résultat de cette suggestion. Merci pour votre coopération. Bonne jou...

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• 6 gennaio 2026 09:37
• 0 voti

1. Community
2. [FR] Tête Thermostatique Intelligente
3. Deux vannes avec le même numéro identifiant

Bonjour, Veuillez désinstaller toutes les Vannes en service ayant le même numéro d'identification radio que les Vannes que vous ne pouvez pas installer.Pour réinstaller les Vannes, veuillez suivre ...

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• 6 gennaio 2026 09:35
• 0 voti

1. Community
2. [EN] Indoor Camera Advance
3. How to get support for being unable to setup a new camera

Hi, I confim we received your support request. We will get back to you asap 😉 Thank you for your patience. Have a nice day!

• Visualizza commento
• 6 gennaio 2026 09:33
• 0 voti