Help Center

Missing measurements

The Netatmo App dashboard is not displaying any measurements? This may be due to one of the following reasons:

Reason 1: Power supply is out

The indoor module may not be connected to the power source. Unplug the wall-adapter and plug it back in: the indoor module should light up green.

Reason 2: Wi-Fi signal is too weak

If the indoor module is located too far away from your Wi-Fi router, or separated by solid obstacles such as concrete walls, the station might not be able to transmit data correctly. In that case, make sure to bring the indoor module closer to your Wi-Fi router or access point.

Reason 3: Wi-Fi password has changed

If you have changed your Wi-Fi password, the Netatmo weather station won't be able to connect to your Wi-Fi network and upload data to your account. Click on “Configure Wi-Fi” button to reconnect your product.

Reason 4: Internet access is down

The Netatmo Station can access your Wi-Fi router, but your internet access is not working. If this occurs, please check your internet access.

Updated

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