We sincerely apologize for the inconvenience, our services are temporarily unavailable.
Our teams are currently working on resolving the incident so that everything gets back to normal as soon as possible.
- Applications and remote control are not available, but manual control and data recording continue to work normally.
- All recorded data will be available in the applications when the situation is be back to normal.
- All functionality will be restored automatically, no action on your part is necessary.
Thank you for your understanding and patience.
Timeline:
- 05/11/2025 @ 18:45 CET - Applications are experiencing launch failures and timeouts since 18:00 CET.
- 05/11/2025 @ 21:45 CET - Essential functionality has been largely restored following effective mitigation measures. Users can view the state of products and control them within the app. While most core features are operational, some functionalities—possibly including a few essential ones—may still be degraded.
- 06/11/2025 @ 07:00 CET - The incident has been fully resolved. We observed significant improvements in the affected resources starting at 01:30 CET, and all mitigation measures were successfully reverted by approximately 03:30 CET.
Impact Summary:
Between 18:00 CET and 03:30 CET, users experienced increased latency and intermittent errors when launching applications and accessing services. Essential functionality was partially restored around 21:00 CET through mitigation, but some non-essential features remained degraded until full recovery. The root cause was a physical thermal issue in one of the three availability zones of our cloud region, compounded by inter-service communication disruptions.
All essential and non-essential functionalities have now been restored, and services are operating normally. Monitoring confirms stability across all impacted components.
Thank you for your patience and understanding throughout this incident.
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