We apologize, some of our services are temporarily unavailable.
Our teams are currently working on resolving the incident so that everything gets back to normal as soon as possible.
All features will be restored automatically, no action on your part is necessary.
Situation: Some users may be affected by a failure regarding the display of measurements.
- For users of the Smart Home Weather Station and Smart Indoor Air Quality Monitor, this results in the absence of updated measurements in dashboards and graphs.
- For users of the Smart Thermostat and Smart Radiator Valves, this results in the absence of updated measures in the graphs.
There is no need to reinstall your Netatmo product(s) or application(s), nor to reset your Wi-Fi.
Thank you for your understanding and patience.
POST MORTEM:
The service was interrupted on 30/01/25 from 8 p.m. to 11 p.m. and on 31/01/25 from 8 a.m. to 9:45 a.m.
Updated