If, after restarting the Wi-Fi access point, nothing happens to the Smart Indoor Air Quality Monitor (note: consider changing the power supply cable, the mains adapter, and take the Smart Indoor Air Quality Monitor several meters away from the Wi-Fi access point), your Wi-Fi access point may be configured to reject Smart Indoor Air Quality Monitor.
This can occur when you have personalized the default parameters of your Wi-Fi access point (router / Internet modem).
In order to authorize the connection of Smart Indoor Air Quality Monitor, please consult the manual of your Wi-Fi access point and take the following steps:
- In the Internet browser of your computer, enter the local address of your Wi-Fi access point, in the following manner http://192.168.x.x (for example http://192.168.0.1. This is indicated in the manual of your Wi-Fi access point/router/Internet modem).
- Sometimes you are asked for a username and password. On most access points these are “admin” and “admin”. Otherwise, consult your manual.
- This lets you access the setup interface of your Wi-Fi access point.
- If you have parental control enabled, check that you have correctly authorized Home coach. To do so, check whether your MAC address (see How do I find the MAC address or the serial number of my product?) is in the list of authorized devices.
- If you use an old function for your Wi-Fi access point, please disable it.
If you still cannot reconnect, please try to proceed as follows:
- First of all, try to assign your Smart Indoor Air Quality Monitor a fixed IP address, indicating the MAC address of your Smart Indoor Air Quality Monitor to your router (How do I find the MAC address/ the serial number of my product?).
If required, there are tutorials to help you setting it up: in your browser, enter the brand and model of your router (e.g. Orange livebox). Next, copy and paste or type in your browser the exact text “static IP by MAC address”.
- Otherwise, you can open the specific port on Smart Indoor Air Quality Monitor (TCP port 25050 in the parameters of your Wi-Fi access point) in order for it to successfully communicate with our servers.
- Following this, you can check the Wi-Fi frequency range used by your Wi-Fi access point. Our products do not operate with the frequency 5GHz. In the parameters of your Wi-Fi access point, make sure the 2.4GHz mode is enabled.
- Lastly, if the Wi-Fi channel has been manually modified, an optimum connection may no longer be possible. In the parameters of your Wi-Fi access point, make sure the function “automatic Wi-Fi channel selection” is correctly enabled.
These changes of parameters do not, by any means, alter the security of your Internet connections.