If, after restarting the Wi-Fi access point, nothing happens to the Smart Indoor Air Quality Monitor (note: consider changing the power supply cable, the mains adapter, and take the Smart Indoor Air Quality Monitor several meters away from the Wi-Fi access point), your Wi-Fi access point may be configured to reject Smart Indoor Air Quality Monitor.

This can occur when you have personalized the default parameters of your Wi-Fi access point (router / Internet modem).

In order to authorize the connection of Smart Indoor Air Quality Monitor, please consult the manual of your Wi-Fi access point and take the following steps:

• In the Internet browser of your computer, enter the local address of your Wi-Fi access point, in the following manner http://192.168.x.x (for example http://192.168.0.1. This is indicated in the manual of your Wi-Fi access point/router/Internet modem).
• Sometimes you are asked for a username and password. On most access points these are “admin” and “admin”. Otherwise, consult your manual.
• This lets you access the setup interface of your Wi-Fi access point.
• If you have parental control enabled, check that you have correctly authorized Home coach. To do so, check whether your MAC address (see How do I find the MAC address or the serial number of my product?) is in the list of authorized devices.
• If you use an old function for your Wi-Fi access point, please disable it.

If you still cannot reconnect, please try to proceed as follows:

1. First of all, try to assign your Smart Indoor Air Quality Monitor a fixed IP address, indicating the MAC address of your Smart Indoor Air Quality Monitor to your router (How do I find the MAC address/ the serial number of my product?).
   If required, there are tutorials to help you setting it up: in your browser, enter the brand and model of your router (e.g. Orange livebox). Next, copy and paste or type in your browser the exact text “static IP by MAC address”.
2. Otherwise, you can open the specific port on Smart Indoor Air Quality Monitor (TCP port 25050 in the parameters of your Wi-Fi access point) in order for it to successfully communicate with our servers.
3. Following this, you can check the Wi-Fi frequency range used by your Wi-Fi access point. Our products do not operate with the frequency 5GHz. In the parameters of your Wi-Fi access point, make sure the 2.4GHz mode is enabled.
4. Lastly, if the Wi-Fi channel has been manually modified, an optimum connection may no longer be possible. In the parameters of your Wi-Fi access point, make sure the function “automatic Wi-Fi channel selection” is correctly enabled.

These changes of parameters do not, by any means, alter the security of your Internet connections.

Updated March 09, 2023 10:32