Your invoice is sent to you by email as soon as your order is shipped.
If you do not receive it, please check your spam or junk folder, as emails from Netatmo may occasionally be filtered.
You can also download your invoice directly from your Netatmo account if your order appears in your account.
This option is available for orders placed after July 17th, 2025.
If you need a duplicate invoice, please contact us with the following details:
- Your first and last name
- Your order number
- The email address used to place the order
To contact our Support Team, you can either:
- Chat with our Virtual Assistant Neo, available on our website and Help Center
- Choose the Support article on our Help Center that most closely addresses your question, and click ''Submit a Request'' at the end of the article.
Before your request can be escalated to a Customer Support agent, you need to be signed in to your Netatmo account to send your request, or you may be asked to provide your contact details (full name, email address, and the reason for your inquiry).
Updated