• I received a credit note instead of a refund. What happened?
• I want to exchange a product. How to proceed?
• How long is the warranty?
• How can I track a returned order?
• I returned by order, but I still haven’t receive the refund. What is happening?
• I would like to return my order. How should I proceed?

• What is Netatmo's shipping policy?
• How can I obtain tracking information for my order?
• To which countries can my order be delivered?
• Why are Netatmo products no longer available in the United States and Canada?
• What are the available delivery options?
• I cannot complete my delivery address as I cannot find my country. What can I do ?

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• Are there any offers or discounts?
• Can I pay in instalments?
• I want to fill in a different address for billing and shipping. How can I proceed?
• Is it possible to pay by bank transfer?
• Which payment methods can I use in the Netatmo e-shop?
• Is it possible to pay when the order is delivered?

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• I can't find my previous orders in my account. What happened?
• My order doesn't have a number? What happened?
• Where can I find the serial number?
• I have a discount code. How I can use it?
• I want to correct my order. How to proceed?
• I cannot find my order history in my account. Why?

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