Help Center

The app tells me to request an invitation to control the product, what should I do?


When someone invites you to his/her Home in the app, you are only able to see the latest status of the Smart Smoke Alarm and to receive notifications. You are not able to hush the Smart Smoke Alarm or to perform a sound test.


Ask the product owner to send you an invitation by following the instructions below.

To send an invitation

For iOS:

  1. Open the settings.
  2. Go to 'Manage my home'.
  3. In 'Advanced', go to 'Siri and Apple Home'.
  4. Open 'Manage HomeKit users'.
  5. Go to 'Invite people' and type the email of the iCloud account of the user you want to invite.

The invited user should make sure :

  1. Home is activated for his/her iCloud account.
  2. Keychain is turned on.
  3. The Netatmo Home + Security app has access to Home data.

The settings mentioned above can be found in the invited user's iPhone, iPad or iPod settings.

For Android:

This feature is not available on Android.


Was this article helpful?

Need more help? Submit a request