Help Center

The Home + Security App displays “Video unavailable. The Camera is disconnected.”.

If the Home + Security app displays 'Video unavailable. The Camera is disconnected.', it may be that the Camera is not properly connected to the power supply or it may be due to a bad connection. Most of the time this can be fixed with a few quick steps.

Power supply

Reboot the Camera (at the fuse). The floodlight should turn on a few seconds then turn off. 

  • If the floodlight doesn’t turn on at all, contact us. 
  • If the floodlight stays on forever, please change the SD card. 


  1. If you have changed your Wi-Fi password, the Camera can no longer connect to your network. To change its configuration, go to the Home + Security app > Settings > Manage my home > [product's room] > [product's name] > Configure network.
  2. If your Camera connects and disconnects several times a day, try the troubleshooting guide.


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