Notes
Live view
The live view provides a stream of variable bitrate for each supported resolution to adapt to every network condition.
The minimum bandwidth required to play a live video depends on whether Very high definition (2K) is enabled or not (ON by default).
This setting is available here: Home + Security > Manage my home > [room of the camera] > [name of the camera] > Advanced settings > Very high definition.
- 2K is ON:
- LOW (360p): between 10 KB/s and 72 KB/s
- MEDIUM (720p): between 66 KB/s and 225 KB/s
- HIGH (1440p): between 225 KB/s and 375 KB/s
- 2K is OFF:
- MEDIUM (720p): between 66 KB/s and 188 KB/s
- HIGH (1080p): between 188 KB/s and 375 KB/s
In short, the absolute minimal bandwidth required to play live video is about 10 KB/s (360p), and the best performance is achieved starting from 375 KB/s (1440p).
Videos on demand (VOD)
VODs have a constant bitrate:
- 1440p (2K): 500 KB/s
- 1080p (FullHD): 375 KB/s
- 720p: 137 KB/s
- 360p: 50 KB/s
Troubleshooting
In the Home + Security app, when you press play, if the video never launches, that means the connection is too weak to stream video. The issue can be located:
- Smartphone-side
- Check if your smartphone has a strong connection (4G/LTE or Wi-Fi is recommended).
- Internet Service Provider side
- Ask your ISP if there are any problem/discontinuities on your line.
- Ask your ISP if they are using Carrier-grade NAT (NAT444), which is not supported by Netatmo Cameras.
- Camera-side
- From the Home + Security app settings, check the signal strength of your Camera.
- Follow the Wireless troubleshooting advanced guide.
- In certain rare cases, the issue can be due to the SD card. Try removing the SD card from its slot and inserting it back.