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Comments
36 comments
Hello everyone,
We would like to thank you for your comments and invite you to take a look at this new post
where you will find the reasons for migrating to the new WebApp, what is changing and what has been introduced.
As always, we are ready to listen to your needs, comments and suggestions.
Have a great day,
Giada
I quite agree!! The new dashboard on the website is completely useless. They have changed something that worked extremely well and was intuitive to use, into something that really is not fit for purpose.
The new website don't function wit Safari !
Please, make some action !!
Total agreement. The new interface sucks. Windows 10, Chrome or Edge.
A wise man said: if it is not broke, do not fix it.
I fully agree - the new user interface is useless - return the old one - please!!!
I have used NetAtmo products for seven years with great pleasure (weather, camera and heating).
But now it seems that I have to find another company with a proper GUI - it really is a shame.
Has usability testing been forgotten?
And Niels you are right - if it ain't broken, do not try to fix it.
Totally unclear and daft layout revert NOW!
I completely agree with you, the new site was designed by an ignorant person who has no idea what it means to display weather data... just look at what the Davis stations do... they are simply incompetent
Please, link the old version. I cannot understand....
Good morning!
Netatmo must have had compelling reasons for introducing the new web interface. I do expect the company to disclose these reasons without delay.
The timing is interesting. If Netatmo had bothered to involve its users in evaluating the beta version of the new interface - and done so for more than a week - the outcome could have been happier.
Forcing migration at the start of a major holiday is another interesting choice. Why on earth couldn't the migration have waited until after Easter?
Happy Easter!
What a terrible new dashboard, totally bad. What was wrong with the previous one making the change to this. My rain gauge does not show and there is no way I can add it to my dashboard. Hope you return to the old and better dashboard asap
Agree, this is a disaster.
In additon to the bad plots and user experience, it is useless on mobile devices.
The 'nail in the coffin' ! The outdoor module failed some months ago and replacement option is untenable. Now the 'dashboard' is changed without any consultation or user input and becomes unusable. The whole over-engineered ystem is now being consigned to the bin and I will get something much more user friendly from Ebay- at a fraction of the cost. Raymond
Feeling the same way now! Not sure if they think we all use the phone app, if they do they are so wrong!
Looking at alternatives as we speak.
Hello
The new website is absolutely unusable and a disaster. Before, you could see all the measured values at a glance and choose what you wanted to see. Now you have to select each sensor and the measured values individually. Who comes up with the idea of doing something like this, there was a survey during the beta phase, so they probably didn't listen to the users. The devices are not cheap, so you would expect better service. Why do you have to change something that works so well, shame on you.
Official comment above,,
We really appreciate your feedback on our new Webapp. Please, rest assured that we will take it into account for future developments to ensure that this application meets your expectations. Your satisfaction is our top priority.
If it is top priority, give a link back to the old version with TOP PRIORITY! We are all wating for some action here NOT WORDS...
I can only agree with the many calls for the old website: customer feedback has the highest priority, which means: make the old website available again.
The Samsung browser is not supported, and you can't get any information from the amateurish new website. I've invested a lot of money in 6 additional sensors and can't get anything out of them.
Activate the old website again - NOW - and don't wait until you have failed miserably to somehow get the new wrong decision to work :-(
Absolutely agreed, new web app is terrible. Every useful feature missing and it does not even look better.
Netatmo even does not share list of changes and just goes with vague statement that unused features were removed. Well, the new app has nothing useful for me. I have used it for years, preferred it to mobile app.This new app is only good to remove completely, waste of money. Whoever decided to go with that had to be out of his mind.
Please, either fix the new app of return the previous, it you want me to buy your products ever again
Hi,
I agree with all of you. New web app design is stupid.
Only one detail view in main frame. All sensors list on the right side - why ?
And why there and why not on the left column ?
I must switch sensor by sensor to get complete measurement overview.
It is really useless :-(
I am looking for different product.
Totally agree with the comments above. The new interface limits the number of variables that can be looked at together. And changing the timebase resets the changes. The functionality of the old web app was great (& more useful than the iOS App) with the ability to set up all the variables of interest & then scroll up and down.
Like someone else in the comments, I'm unable to get a stand alone replacement model in my market without being a whole new kit. I've does this once because of the functionality of the total package, but if I have another device failure I will be very tempted to change systems.
I have had my system for a few years now & have been recommending Netatmo to others. Unless there is a rapid response to these issues (even allowing access to the old web app), I will be actively discouraging others from adopting Netatmo
As a user for over 12 years, I have found the new web control page is totally unusable. it seems to be aimed at the the few customers who want complex temperature data, and not us users who just need a page to easily control our heating temperature I am tech-savvy but I can find the setting I need. unless it's made easier to use I will be looking for a new product. A very unhappy customer
Is it just happening to me or have they made the situation even worse by widening the left column and reducing the space dedicated to the graphs?
Should I think that they have put into production a version that is not yet complete?
Totally useless, I can't even see the forecast anymore, it's hiding in the bottom and I can't find any way
to scroll down.
Messy and confusing software. The total monthly summation for precipitation has been removed. It would be really nice if you opened the possibility to be able to choose the early really good software version. Sincerely Jan SeverinHello,
Thank you for your messages.
To Lars Nilsson :
The dashboard is divided into two parts : the central part and the right column. There are no visible scrollbars, but it is always possible to scroll down if you position the cursor in the middle of the page to see the graphs and weather forecasts and to the right to see the column with your data.
To jan.severin.dk :
To view total rainfall by week, month, year, please go to https://home.netatmo.com/ and select the rain gauge in the right-hand column.
You'll see the "Accumulated over the period" total at the top right of the graph.
To view total rainfall for each day on the application, please zoom out on the graph. As you move to the left or right, you'll see the daily total in the top left-hand corner.
Have a nice day,
Giada
Just throwing yet another complaint on the pile about this dumpster-fire of an "upgrade".
Bring back the old one as an option please. This thing isn't fit for purpose.
I have to express agreement: the new webapp is extremely poor, and I hope it is going to get improved. What we need is:
- Overview of ALL data of ALL sensors without much switching.
- Sensible vertical scaling.
- Timestamp for timeliness of data.
Bring back the old site interface!
The new interface is impossible to use, it's terrible (
Metroware.com allows you to connect your station to their site. Their displays are much better.
Sorry, Meteoware.com. I got the site wrong on my other post.
@kelly.qualls
I wouzld love to move on to your recommended website "https://meteoware.com/", but it is an only grey empty site with only the text
MeteoWare.com
"
Netatmo does not or do not want to understand, what their clients wants and forve you to accept their incredible rubbish new website. I got many offers in the meantime from Netatmo, but I will NEVER BUY any more product from them. They prefer to invest time and money to setup website for explanation instead of enabling the old super great website :-((((((
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