Connection from the Synology Server to the Camera Netatmo Presence can not be established

czope

I have a Netatmo Presence Camera  und a Synology DS723+ .

In the configuration for the camera are all Parameters  (Client id, client_secret a.s.o)  No IP Adress is necessary. 

  By press the  Tryingbutton i get the message: Connection from the Synology Server to  the Camera Netatmo Presence  can not be established

2

Comments

110 comments

Date Votes
  • Comment author
    Novus

    Well, nothing happens here but at least now I get a message about a successful FTP upload from three cameras whenever something moves. WTF ... 

     

    0
  • Comment author
    ben_salpeteur

    Thank you Leslie for keeping the subject active: we don't have the feeling that a solution is at work and we need you to report on a better future perspective... 

    Best Regards,

    Ben

    0
  • Comment author
    Leslie Community moderator

    Hello all, 

    I don't have unfortunately for now any further news. There was an email exchange last week asking us some questions, but we have not heard back from them since. I keep following it on my side if I have more news to share

    @Novus the "successful FTP message" problem is identified and should be fixed in the afternoon 

    Have a good day,

    Leslie - Community Manager

    1
  • Comment author
    Novus

    Thank you

    0
  • Comment author
    oliverbayer

    Dear Leslie,
    It isn't helpful for us as customers, that you both (Netatmo and Synology) are blaming each other and not working together to solve the problem. 
    What is clear, that Netatmo blocked the api without informing Synology and caused the problem to all joint customers. We are now waiting for more than a month for a solution and it is difficult to understand that it is that complicated to solve. I would expect, that Synology needs guidance from Netatmo, because the API is with your company. 
    I would kindly ask you to to really work together to find a solution for your customers.
    Sorry for blaming you for your companies fault, but you are our conact person. 
    Thanks Oliver 

    1
  • Comment author
    leighton_walley

    I needed to view my CCTV from Synology today, first time I needed it for a while and noticed camera Netamo offline, which brought me to this thread, how can the company block the service and not inform its customers?

    Very poor customer service! 

    0
  • Comment author
    robert

    It seems the only way to solve this problem it to make the stream available to us, without forcing users to use the Netatmo cloud.

    What are the real advantages of Netatmo cloud? Are there ANY? When the camera is disconnected (like by the burglar), I can't view any recent video anyway. Also, it introduces a horrible lag.

    2
  • Comment author
    jeremy.lancelevee

    Any news

    0
  • Comment author
    Thomas
    Chère équipe de Netatmo,
     
    Nous, utilisateurs de vos caméras et clients de longue date, souhaitons exprimer notre fort mécontentement quant à la situation actuelle qui persiste depuis juillet. Depuis la mise à jour de votre API, il nous est impossible de connecter nos caméras Netatmo à nos serveurs Synology via la station de surveillance Synology. Ces problèmes d’authentification continuent à affecter nos systèmes de surveillance, et aucune solution n’a encore été fournie, ce qui est inacceptable.
     
    Nous avons investi une somme considérable dans vos produits, en espérant avoir accès à une solution de surveillance fiable et de qualité. Or, plus de deux mois se sont écoulés sans qu’aucune correction ne soit apportée, et nous sommes toujours confrontés aux mêmes blocages. Ce délai, ainsi que l’absence de communication claire de votre part, témoignent d’un manque de considération envers vos clients, ce qui est inacceptable pour une entreprise de votre envergure.
     
    De plus, il est important de souligner que nous devrions avoir un accès direct au flux de nos propres caméras, sans avoir à dépendre entièrement de votre API et d’une connexion Internet. Le fait que vous imposiez cette dépendance via votre API est non seulement un non-sens technique, mais également problématique. En tant que propriétaires de ces caméras, nous devons pouvoir accéder à leur flux vidéo de manière autonome, sans être tributaires de vos services ou d’une connexion Internet, ce qui peut compromettre la sécurité de nos installations en cas de panne de votre côté.
     
    Cette situation met en lumière une dépendance excessive à vos services, alors que l’accès direct aux flux vidéo locaux devrait être un droit fondamental pour tout utilisateur de caméras de surveillance. Cette obligation de passer par votre API pour obtenir nos propres vidéos compromet la sécurité et la flexibilité de nos systèmes de surveillance.
     
    Nous exigeons donc que vous preniez des mesures immédiates pour :
     
    1.Résoudre les problèmes d’authentification avec les serveurs Synology.
    2.Permettre aux utilisateurs un accès direct aux flux vidéo des caméras, sans nécessiter l’usage exclusif de votre API ou d’une connexion Internet.
     
    Nous attendons de votre part une réponse rapide et des actions concrètes. Il est inacceptable que ce problème persiste aussi longtemps et que nous soyons contraints de dépendre de vos services pour l’accès à nos caméras, ce qui fragilise directement la sécurité de nos foyers.
    7
  • Comment author
    Thomas
    Dear Netatmo Team,
     
    We, the users of your cameras and long-time customers, wish to express our deep dissatisfaction with the current situation that has persisted since July. Following your API update, we are unable to connect our Netatmo cameras to our Synology servers via Synology’s Surveillance Station. These ongoing authentication issues continue to disrupt our surveillance systems, and no solution has been provided to date, which is unacceptable.
     
    We have invested a significant amount of money in your products, expecting to receive a reliable and high-quality surveillance solution. However, over two months have passed without a fix, and we are still facing the same issues. This extended delay, along with the lack of clear communication from your side, demonstrates a lack of respect for your customers, which is unacceptable for a company of your stature.
     
    Moreover, it is important to emphasize that we, as users, should have direct access to the video stream from our own cameras, without being forced to depend entirely on your API and an Internet connection. Imposing this dependency via your API is not only a technical absurdity but also problematic. As the rightful owners of these cameras, we should be able to access their video streams autonomously, without relying on your services or an Internet connection, which can jeopardize the security of our installations in case of an outage on your end.
     
    This situation highlights an excessive reliance on your services, whereas direct access to local video streams should be a fundamental right for any surveillance camera owner. Forcing us to go through your API to access our own videos compromises the security and flexibility of our surveillance systems.
     
    We therefore demand that you take immediate action to:
     
    1.Resolve the authentication issues with Synology servers.
    2.Allow users to have direct access to the camera streams without needing to exclusively use your API or an Internet connection.
     
    We expect a swift response and concrete action from your side. It is unacceptable for this issue to persist for so long, and for us to be forced to rely on your services to access our cameras, which directly compromises the security of our homes.
    4
  • Comment author
    heinrich.markus

    Thomas!

    Verry good formulated!
    I absolotely agree with you!

    1
  • Comment author
    heinrich.markus
    • Edited

    I saw a lot of positive youtube Videos about Netatmo cams!

    I guess it is time to speak as well about the issues:

    If the company stops the support for any reason, like bankruptcy or, in this case, technical limits, the cams become useless!!!

    The customer should be aware that they will lose their invested money suddenly in such a case. The cams are only working as long as the Server of the company are running.

    This is not only a security risk; it is also a financial risk. I wouldn‘t take a second time.



    1
  • Comment author
    ianvanede

    Synology replied yesterday:

    We’ll address this issue by early October. (@cyn8629)

    0
  • Comment author
    foxtom22

    Source: https://community.synology.com/enu/forum/3/post/189110

     

    0
  • Comment author
    ianvanede

    Outdoor camera is OFFLINE since 2 hours ago

    0
  • Comment author
    bruno.hansmann

    WTF.
    Please fix it. Local access would be best. 2 cams offline.

    0
  • Comment author
    Giada Community manager

    Hello everyone,

    Please note that this section is for English only. Messages in any other language will be deleted.

    Welcome to the Netatmo forum!

    Languages: Messages on this forum must be written in French in the French section, and in English in the English section. Any post made in the incorrect area will be moved, and any post made in a different language other than that of the section in which it appears will be deleted.

    Thank you.

    0
  • Comment author
    novotny.mi

    Exactly, the current issues with the cameras going offline just underlines the whole ridiculousness of relying on company's cloud to access our own camera and its content.

    Please provide users the local independent access.

    1
  • Comment author
    zwirbel
    • Edited

    Synology has released an update to Surveillance Station today (to version 9.2.1-11380), which seems to have fixed the Netatmo connection. It's recording again (at least since a few minutes), so I don't know if this is now the expected fix.

    However, I will draw the consequences from this issue and my next camera will definitely not be from Netatmo. This has taken way too long to fix, leaving me almost two months without surveillance.

    2
  • Comment author
    ianvanede

    👍🏻 after latest DSM update & Surveillance Station update, it works again

    0
  • Comment author
    foxtom22

    Still not working here. No DSM update, only device pack update proposed. Even after deactivating and activating again.

    0
  • Comment author
    ianvanede

    You have to have the latest DSM 7.2.2-72806 installed (installed manually) with SS 9.2.1-11380

    Then it will work

    0
  • Comment author
    foxtom22

    Still not working with last DSM and last SS...

    0
  • Comment author
    ianvanede

    What sometimes helps here is to reboot everything

    First your internet modem & router, and when they reboot your NAS & Netatmo Camera (disable power on the camera)

    And after everything has rebooted, then put the power back on the Netatmo Camera

    0
  • Comment author
    zwirbel

    @foxtom22: Please indicate the version number of your DSM and Survaillance Station now installed.

    0
  • Comment author
    foxtom22

    @zwirbel DSM 7.2.2-72806, SS 9.2.1-11380

    0
  • Comment author
    ianvanede

    Here it worked instantly when I updated DSM etc, didn’t even needed to re-activate the camera or reboot the system, it just worked

    0
  • Comment author
    zwirbel

    @foxtom22: These are the latest versions and it should work (at least it did instantly with my camera). Did you reboot the Synology? If yes, and it still does not work, I would contact Synology.

    0
  • Comment author
    bruno.hansmann

    ok, finally it works again. just updated. nothing else needed.

    very late, but still thanks

    0
  • Comment author
    domotique
    • Edited

    Not for me...

    Update DSM with the last version 7.2.2 and same with the devicePack. I've Removed and added all the camera, but the issue is still present.

    However, receive a lot off notification by email that somebody has connected to my account. Notification stop when I desactivate all the cameras on videostation...

     

    For people who it's work now, witch port do you use please,  default 443 ?

    It's really boring....

    0

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