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Comments
4 comments
One month is passed, but no reply. Do you call it customer care?
Hi gransbernardo,
This is a forum where Netatmo users share tips and tricks about our products.
I invite you to read the forum rules here.
The Netatmo moderators are not obliged to reply to all messages. For personalized help, please click ‘Send a Request’ at the bottom of each Help Center article.
Have a great day and happy new year.
I know that this is a forum among users, since there is no support at all from Netatmo. The fact is that there is no support from your company at all anywere. This kind of "support" sucks. I will never buy any product from such company for sure and I will never suggest it to anyone!
Hi,
We noticed that you previously used our Help Center to submit your request, so you are already familiar with the process.
Our Support team responded to your inquiry in September 2024, but as we did not receive a reply from you, your case was automatically closed. We are committed to delivering excellent support to our valued customers, but this requires cooperation from both sides.
As your question has already been addressed, this thread will be closed to further comments. Please also note that inappropriate language cannot be tolerated.
Thank you for your understanding.
Best regards.
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