replacement rain gauge filter Answered

pdojr231

Hello,

I have to tell you this is the absolutely MOST CONFUSING way to communicate with you guys.

I placed a post yesterday about replacing my rain gauge filter.

Happily, I received an email requesting I respond to you by email......sadly the email you sent me is from a NOREPLY account.  I'm trapped!  From the best I can tell, I have to create a new POST in the section that says the POST IS NOW CLOSED.   Here's hope this works.....

You asked for:

rain gauge serial number = k037c8c
reference letter = H for the rain gauge filter  that was included in your email to me.  
And you asked for a copy of the original invoice!!!!  How many people, reallly, how many people save their original invoice for a purchase 5 yrs ago?  The best I can supply you is that the data on my account started on 1/20/2019.
I have no invoice.  This is 2025, who in their right mind saves such a thing - I can't wrap my head over that question.  But I did the best I could.
Looking forward to a reply.  
thank you
Paul
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1 comment

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  • Comment author
    Giada Community manager
    • Edited
    • Official comment

    Hi Paul,

    It looks like you’re confusing the Netatmo forum with our technical assistance.

    Before posting a question, please check if it has already been asked. Whenever possible, we recommend replying to an existing thread rather than opening a new one. To keep the forum organized and coherent, duplicate topics may be removed.

    This post directly addresses your question:
    🔗 Spare part for rain gauge

    To contact our support team, please submit a request via our Help Center. You should have received instructions in the no-reply email on how to proceed.

    We appreciate your cooperation.
    Have a great day!

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