Indor Camera Advance new arrival doesn't work but now ones reply
PO arrived on 21st november 2025 Netatmo invoice 19th nov 25 q.ty 2 indoor Cam Pro White EC. One of this doesn't work and after several attemts with apple and android system, wasn't possible use the camera properly. From 21st nov I sent mail to Netatmo but no ones reply to me. I already sent mail to contact-shop@netatmo.com on 22nd, 23rd, 26, 28th november and 1st, 5th, 9th, 17th, 22nd december and today (11 mails). Unfortunately there aren't other ways to contact Netatmo and no ones had reply in more than 40 days. I had installed in my house 7 camera, 5 indoor and 2 out door Thermostat and radiator valves, so I know very well the products. If you try to return the product trough web site the system reply with "order not found", and by mail no ones reply. Ther's no phone number where you hope to receive any help.
If something goes wrong with products ordered you can keep them because Netatmo do not assist you.
Very Very bad services
Comments
3 comments
Hi Michele,
We provide our assistance exclusively by email.
I confirm that we received your support requests. Our team will email you as quickly as possible to suggest a solution.
We appreciate your patience.
Have a nice day.
I'm here and waiting from 21st november, I hope to hear about you soon
I Use for several years two Netatmo Welcome Cameras and bayed recently a Netatmo Indoor Advanced Camera, Bestellung Nr. DE-31132257,
It configured to my Router everithing that is described on your Hel-Page: UDP 500 & 4500, uPnP, WPA2, Mac Filter Mac insert + fixed IP, 2,4-GHz-WLAN Network , TCP 25050 Port , "VPN Passthrough" and "IPsec Passthrough".
Ever time I try to bind the advanced Camera I received the Errorcode 3.3.8
And can not get from https://helpcenter.netatmo.com/hc/de/articles/24725100983058-Mir-gelingt-es-nicht-die-Innenkamera-Advance-zu-installieren-was-kann-ich-tun i chose the “Erweiterter Leitfaden zur Behebung von Netzwerk-Problemen“ Site and receive the error that I’m not authorized to see this page: “Entschuldigung! Sie sind nicht zum Zugriff auf diese Seite berechtigt.”
Can you help me to connect the advanced Camera to my account and Netatmo Security configuration?
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