Brieuc Community manager
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Recent activity by Brieuc
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My Thermo Hub is unreachable, what should I do?
Steps If the Netatmo app displays "Thermo Hub unreachable", the Thermo Hub may not be correctly plugged into the power supply, or the internet connection may be unstable or down. In most cases, yo...
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- -3 votes
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How to reconfigure the network of my Thermo Hub?
The network reconfiguration can be initiated from the Home+Control application.Go to Settings > Manage my home > [Thermo Hub room] > [Thermo Hub name] > Configure network and follow the instruction...
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- -2 votes
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Service Incident - 05/11/2025
We sincerely apologize for the inconvenience, our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as soon as po...
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- 153 votes
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Service Incident - 29/10/2025
We sincerely apologize for the inconvenience, our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as soon as po...
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- 641 votes
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Service Incident - 08/10/25
We sincerely apologize for the inconvenience; some of our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as so...
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- 1 follower
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- -19 votes
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How do I manage Matter sharing?
Before moving forward, your Thermo Hub and Thermostat must already be set up in the Netatmo app.The steps differ depending on whether you installed the product using iOS or Android.iOSIf you set up...
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- 1 follower
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- -5 votes
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What do I do if I cannot connect to my Thermo Hub?
How to install a Thermostat on a Thermo Hub1. Reboot the ThermostatRemove the batteries, insert them again, and wait for the Thermostat to reboot.You should see a “Hi!” animation, followed by a sna...
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- -8 votes
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How do I reset my Thermo Hub?
This article explains how to perform a hardware reset of your Thermo Hub.This operation is only useful in the following situations:Resale of the productsResetting Matter settingsUnexpected product ...
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- 1 follower
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- -2 votes
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My Thermo Link is no longer connected to its Thermo Hub, what should I do?
When the Thermo Link loses its radio connection with the Thermo Hub, the app displays “Thermo Link not reachable”.1. Check that the Thermo Link is poweredPress the button on the Thermo Link. The LE...
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- 1 follower
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- -4 votes
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My Thermostat is no longer connected to its Thermo Hub, what should I do?
When the Thermostat loses its radio connection with the Thermo Hub, the app displays “Thermostat not reachable”.If the Thermostat is still powered, a red Network icon appears on its screen.1. Check...
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- 1 follower
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- -3 votes