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Brieuc Community manager

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Recent activity by Brieuc

  • How can I find my videos in Dropbox?

    In your personal Dropbox, you can find your videos in the Applications /Netatmo folder. They are ordered by the name of your home/Camera and the date (month and year). This folder architecture isus...

    • 1 follower
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    • -2 votes

  • What is Dropbox's privacy policy?

    Please note that your videos are never stored on our servers, only on those of Dropbox. The sending of videos is as secure as any other file you can put into your Dropbox.To learn more about Dropbo...

    • 1 follower
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    • 0 votes

  • How can I link my Camera to Dropbox?

    NoteYou need to configure Dropbox for each of your Cameras.A Dropbox account can be linked with as many Cameras as you like, but one Camera cannot be linked with multiple Dropbox accounts.StepsIn t...

    • 1 follower
    • 0 comments
    • -9 votes

  • What is the maximum amount of time that events can be stored for? How can I change it?

    If there is at least one camera in your home, the events remain visible on the timeline as long as the corresponding video is stored on the memory card of the camera that recorded the event. With o...

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    • 1 follower
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    • -1 votes

  • I do not receive notifications on my smartphone.

    To receive notifications, you must: Use Home + Security 2.5.0.2 or above Use Android 7 or above Be logged in your account To check your app version please open the app settings then scroll all the ...

    • Updated
    • 1 follower
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    • -11 votes

  • Advanced notification settings for Android

    On Android 8 to 13:Go to the Home + Security app > Settings > Notifications, to access advanced notification settings. Notifications are classified into "channels" for each kind of events (unknown ...

    • Updated
    • 1 follower
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    • -1 votes

  • The Netatmo application is not available for my Android Smartphone.

    The Netatmo Android applications are downloadable from Google Play.Minimum Android version supported:Home + Security: 8.0Others: 8.0Important noteThe Netatmo applications use a set of Google servic...

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    • 1 follower
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    • -2 votes

  • I have the message "Notifications unavailable", what does it mean?

    Netatmo apps for Android can be downloaded from Google Play.As of May 2020, some smartphone models are no longer certified by Google, so they no longer use Google Mobile services and therefore Goog...

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    • 1 follower
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    • -5 votes

  • Is there a Home + Security app for my Apple Watch? The Home + Security app for my Apple Watch has disappeared. How can I get it back?

    Version 5.0.0 and later of the Home + Security app for iOS does not offer an Apple Watch app. Instead, the Apple Watch will receive all notifications from your iPhone. So, you will get Home + Secur...

    • Updated
    • 1 follower
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    • -5 votes

  • How to reboot the device from the Netatmo Home + Security application?

    Note that you can reboot your device from the Netatmo Home+Security application. This can be useful when you cannot play the live or the videos. The device needs to be connected to be able to reboo...

    • 1 follower
    • 0 comments
    • -9 votes