Brieuc Community manager
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Recent activity by Brieuc
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How do I access the return slip creation form if I get a 404 error?
You may have received a link to arrange the return of a product. In some cases, this link may lead to a 404 error page:If you have already started the return process and filled out the form with yo...
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- -31 votes
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What is Auto-Care?
Auto-Care is the smart notification system that keeps your home safe and efficient. It informs you when something is not working as expect with your heating system.Auto-Care includes three kinds of...
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How does the Anticipation work?
What is Anticipation? Anticipation is an intelligent feature of Netatmo products designed to ensure maximum comfort.It calculates the optimal time to start heating so that your home reaches the de...
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My Thermo Hub is unreachable, what should I do?
Steps If the Netatmo app displays "Thermo Hub unreachable", the Thermo Hub may not be correctly plugged into the power supply, or the internet connection may be unstable or down. In most cases, yo...
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- -9 votes
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How to reconfigure the network of my Thermo Hub?
The network reconfiguration can be initiated from the Home+Control application.Go to Settings > Manage my home > [Thermo Hub room] > [Thermo Hub name] > Configure network and follow the instruction...
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Outdoor Camera Original
Latest versionsv1.2.2 - May 2026Initial release ⚠️ The update process is automated and requires no action from you. We ensure all products have the latest features by gradually pushing firmware upd...
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How do I manage Matter sharing?
Before moving forward, your Thermo Hub and Thermostat must already be set up in the Netatmo app.The steps differ depending on whether you installed the product using iOS or Android.iOSIf you set up...
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What do I do if I cannot connect to my Thermo Hub?
How to install a Thermostat on a Thermo Hub1. Reboot the ThermostatRemove the batteries, insert them again, and wait for the Thermostat to reboot.You should see a “Hi!” animation, followed by a sna...
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How do I reset my Thermo Hub?
This article explains how to perform a hardware reset of your Thermo Hub.This operation is only useful in the following situations:Resale of the productsResetting Matter settingsUnexpected product ...
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My Thermo Link is no longer connected to its Thermo Hub, what should I do?
When the Thermo Link loses its radio connection with the Thermo Hub, the app displays “Thermo Link not reachable”.1. Check that the Thermo Link is poweredPress the button on the Thermo Link. The LE...
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- -7 votes