Brieuc Community manager
Articles
Recent activity by Brieuc
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How will my Smart Indoor Siren react if my network turns off suddenly?
When the Indoor Camera has no longer access to the network, everything goes as planned because the Camera knows the events that must trigger the Siren and can still trigger it. The only way to turn...
- 1 follower
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- -2 votes
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I bought a second-hand product (reconditioned as new or not), what are the recommendations?
If you purchased a refurbished product by Netatmo, it has been refurbished in a reconditioning workshop where it was validated by tests that meet the same functional requirements as for a new produ...
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- -2 votes
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Is it possible to make only one siren sound?
If you have multiple sirens, all the sirens of your home sound together whether they have been triggered manually or automatically to ensure maximum security.It is not possible to configure a diffe...
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- 1 follower
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- -2 votes
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My Siren sounded but I didn't get a notification or don't see the event in the timeline
If your version of the Home + Security app isn't up-to-date, it is possible that you don't receive any notification for siren events and that you don't see them in the timeline.Please make sure you...
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- -4 votes
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My Smart Indoor Siren is "Unreachable", what do I do?
This can be explained when there is a low Bluetooth signal. If your Siren is too far from your Smart Indoor Camera, or an obstacle like a concrete wall separates them; your Siren may not be able to...
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- -9 votes
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How to configure FTP video backup?
NotesYour FTP server needs to be configured in the “passive” mode.Currently, SFTP and FTPS are not supported by our Cameras.StepsTo configure it, go to the Home + Security app > Settings > Cloud St...
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- -5 votes
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What should I do when my Dropbox is full? Why am I asked to switch to Dropbox Pro?
When your Dropbox has reached its maximum capacity, you can download the event videos onto your computer and/or remove them from your Dropbox in order to free up space.You can also get more space o...
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- -1 votes
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I have an error message when I want to play my video from Dropbox. I have a "transfer error" event on my Timeline. What should I do?
This error indicates that it has not been possible to save an event in your Dropbox. This can happen when: There is a file name conflict (two files with the same name); There are permission issues;...
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- 1 follower
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- -7 votes
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Can I link multiple Dropbox accounts with the same Camera?
A Dropbox account can be linked with as many Cameras as you like, but one Camera cannot be linked with multiple Dropbox accounts.
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- 1 follower
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- -3 votes
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Why are some videos of my Camera not saved to Dropbox?
Only the videos that you have defined are sent to your Dropbox.To choose which types of events to send to Dropbox (movement, unknown faces, people, animals, cars, video calls, etc.) and for which c...
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- 1 follower
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- -5 votes