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Brieuc Community manager

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Articles

Recent activity by Brieuc

  • How can I change the type of installation of the Thermostat, from wired to wireless or vice versa?

    If you wish to change the type of installation of the Thermostat, to switch from wired to wireless (or vice versa), there is nothing to change in the Energy application, only the wiring of the modu...

    • Updated
    • 1 follower
    • 0 comments
    • -156 votes

  • I cannot connect my Netatmo devices to my Wi-Fi network. What should I do?

    Comments Some Wi-Fi networks are not compatible with Netatmo devices: Public and enterprise networks. Networks that only use the 5GHz band. Networks behind an authentication portal. Some networks...

    • Updated
    • 1 follower
    • 0 comments
    • -1804 votes

  • How do smart heating algorithms work?

    The algorithm is the Thermostat's 'brain' and allows it to make decisions and fire up the boiler based on: heating history, room temperature, setpoint temperature and the chosen heating algorithm.Y...

    • Updated
    • 1 follower
    • 0 comments
    • 1483 votes

  • Where can I find the HomeKit setup code?

    1. First, check the compatibility of your Netatmo Thermostat with Apple HomeKit >>> Compatibility guide <<< 2. Location of the HomeKit codeThere are 2 possible cases:      A. The Relay has a HomeKi...

    • Updated
    • 1 follower
    • 0 comments
    • -152 votes

  • How do I set up Amazon Alexa to control my Netatmo products?

    StepsFirst, open the Home + Control or Home + Security app to check that your products are connected. Open the “Amazon Alexa” app or log in on the Amazon Alexa website and select “Skills & Games” i...

    • Updated
    • 1 follower
    • 0 comments
    • 5 votes

  • My product has run out of battery. What should I do?

    As soon as the battery level in your Netatmo Smart Door Lock reaches 0%, you will receive a notification on the Home + Security app and an email to the email address linked to your Netatmo account....

    • Updated
    • 1 follower
    • 0 comments
    • -35 votes

  • How do I share/get control of the Smart Door Lock?

    For security reasons, home members do not by default get control of the Smart Door Lock from the Home + Security app when they are added. They must request it from another member who already has co...

    • Updated
    • 1 follower
    • 0 comments
    • -25 votes

  • My Radiator Valve only shows a “!” on the screen and doesn’t work, what do I do?

    If the temperature is displayed in addition to the “!”, read this article. This error means that the Radiator Valve was unable to calibrate 3 times in a row. The Valve is unreachable, cannot be co...

    • Updated
    • 1 follower
    • 0 comments
    • -353 votes

  • Smart Rain Gauge

    Watch the video to install the product Download the app to set up and use your product No smartphone? No tablet? Click on the link below for an alternative installation using you...

    • Updated
    • 1 follower
    • 0 comments
    • -530 votes

  • I have several independent heating sources, how do I control them all with the Energy app?

    If your home is equipped with several types of heating, it is possible to control them all from the Energy application provided that each of them is compatible with the Netatmo Smart Thermostat (ch...

    • Updated
    • 1 follower
    • 0 comments
    • -55 votes