User

Brieuc Community manager

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Total activity 707
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Votes 21
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Articles

Recent activity by Brieuc

  • How do I reset my Relay?

    You only need to reset the Relay if you have a HomeKit configuration problem.You do not need to reset the Relay in the event of: Loss of Wi-Fi connection. Wi-Fi reconfiguration. Unexpected heating ...

    • Updated
    • 1 follower
    • 0 comments
    • -174 votes

  • Service Incident - 19/12/24

    We sincerely apologize for the inconvenience; some of our services are temporarily unavailable.Our teams are currently working to resolve the incident so that everything returns to normal as soon a...

    • Updated
    • 1 follower
    • 0 comments
    • -21 votes

  • I have just finished the advanced configuration in the Home + Control app. When will I be able to use my product?

    At the end of the installation, keep the product on and connected to the Wi-Fi, as the configuration may take some time. Once the configuration is complete, you will receive a notification. You wil...

    • Updated
    • 1 follower
    • 0 comments
    • 8 votes

  • My Smart Door Lock beeps when moving the indoor handle. What should I do?

    Steps Open your Home + Security app. Tap the "Jammed" notification on the Door Lock's activation button to refresh its status. Once your Smart Door Lock’s status has been refreshed, the "Jammed" n...

    • Updated
    • 1 follower
    • 0 comments
    • -9 votes

  • How can I share access to my devices?

    Comments Users invited to control an Energy product can access all of the products in the Home where it is installed (including Welcome and Presence cameras if fitted). All users with access to a H...

    • Updated
    • 1 follower
    • 0 comments
    • -18 votes

  • Service Incident - 21/09/24

    We apologize, some of our services were temporarily unavailable. Period: 09/21/2024 12:00pm - 09/23/2024 05:30pm Situation: Due to an unexpected event during a system update server side, the Live f...

    • Updated
    • 1 follower
    • 0 comments
    • -56 votes

  • How can I share access to my devices?

    Comments Users invited to control an Energy product can access all of the products in the Home where it is installed (including Welcome and Presence cameras if fitted). All users with access to a H...

    • Updated
    • 1 follower
    • 0 comments
    • -12 votes

  • Service Incident - 30/04/24

    We sincerely apologize for the inconvenience; some of our services are temporarily unavailable.Our teams are currently working to resolve the incident so that everything returns to normal as soon a...

    • Updated
    • 1 follower
    • 0 comments
    • -26 votes

  • What permissions do guests with an invitation have?

      Any person who has an invitation is granted the following permissions throughout the invitation's validity: Use the Smart Door Lock to lock and unlock the door. Access the invitation Notes, if t...

    • Updated
    • 1 follower
    • 0 comments
    • -4 votes

  • Service Incident - 02-02-2024

    We sincerely apologize for the inconvenience, our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as soon as po...

    • Updated
    • 1 follower
    • 0 comments
    • -25 votes