Brieuc Community manager
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How do the Relay and the Smart Thermostat communicate?
The Smart Thermostat only communicates with the Relay in long-range radio frequency via a secured protocol developed by Netatmo. The Relay uses Wi-Fi to communicate with the Internet unit. We recom...
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- -54 votes
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How many Smart Thermostats can I add to the same Netatmo account or the same house?
You can add as many Smart Thermostats to your Netatmo account as you like. Up to ten Thermostats can be added within the same house.
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- -7 votes
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Can I control my Smart Thermostat from a PC?
You can use the controls in the web interface in the same way as the Netatmo Energy mobile app. The application works with with any web browser and any PC operating system.
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How is the Thermostat controlled?
The Netatmo Smart Thermostat can be controlled online using the Netatmo Energy app, either the web version or mobile version (iOS or Android) via Wi-Fi or 4G.The Thermostat also has manual controls...
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Who can control the Thermostat?
Anyone with a Netatmo account linked to the relevant products; account access can be shared between several users.
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User manual of the Energy products
To learn more about the features of the Netatmo Smart Thermostat and the Smart Radiator Valves, please read the Netatmo Energy Products Interactive User Manual:DOWNLOAD THE MANUAL Contents: The Sma...
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The temperature recorded by my Netatmo products is different from that shown on my usual thermometers. What should I do?
Remarks Do not prevent air circulation near the Radiator Valve and do not cover it (curtain, radiator block, casing, etc.). Within the same room, it can often happen that two measurement devices ca...
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I have several radiators in the same room. Do I need to install a Smart Valve on each one?
A Smart Valve regulates the temperature in the room by controlling the flow of water in the radiator on which it is installed. So if you have several radiators in the same room, we recommend that y...
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- -17 votes
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I have changed my Wi-Fi Network (new router, new password...), how do I reconnect my Relay?
Depending on the type of Relay to reconnect, open the application (for iOS or Android): Netatmo Energy: for Smart Thermostat and Starter Pack Relays only. Home + Control: for all Relays including...
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How does the open window detection work?
Detection of open windows only works if: The heating system is equipped with Netatmo Valves, and each of them is updated with the internal software version 79 or above. The Open Window Detection f...
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- 1009 votes