Brieuc Community manager
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Recent activity by Brieuc
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Service Incident - 29/10/2025
We sincerely apologize for the inconvenience, our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as soon as po...
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- 642 votes
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Service Incident - 08/10/25
We sincerely apologize for the inconvenience; some of our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as so...
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- 1 follower
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- -19 votes
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How do I manage Matter sharing?
Before moving forward, your Thermo Hub and Thermostat must already be set up in the Netatmo app.The steps differ depending on whether you installed the product using iOS or Android.iOSIf you set up...
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- -2 votes
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What do I do if I cannot connect to my Thermo Hub?
How to install a Thermostat on a Thermo Hub1. Reboot the ThermostatRemove the batteries, insert them again, and wait for the Thermostat to reboot.You should see a “Hi!” animation, followed by a sna...
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- -5 votes
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How do I reset my Thermo Hub?
This article explains how to perform a hardware reset of your Thermo Hub.This operation is only useful in the following situations:Resale of the productsResetting Matter settingsUnexpected product ...
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- -1 votes
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My Thermo Link is no longer connected to its Thermo Hub, what should I do?
When the Thermo Link loses its radio connection with the Thermo Hub, the app displays “Thermo Link not reachable”.1. Check that the Thermo Link is poweredPress the button on the Thermo Link. The LE...
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- -3 votes
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My Thermostat is no longer connected to its Thermo Hub, what should I do?
When the Thermostat loses its radio connection with the Thermo Hub, the app displays “Thermostat not reachable”.If the Thermostat is still powered, a red Network icon appears on its screen.1. Check...
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- -1 votes
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My Thermostat’s batteries have nearly run out or have run out.
How do I change the batteries?The Thermostat is designed to be powered by three brand-new, good-quality, unexpired AA alkaline (1.5V) batteries. Rechargeable batteries are not recommended as their ...
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- -3 votes
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How to get help for Netatmo's partners' products?
Click on the link below depending on the product's brand your question is about: BTICINO: https://www.bticino.com/contacts/ BUBENDORFF: https://www.bubendorff.com/faq-categorie/idiamant-with-ne...
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- 1 follower
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- -89 votes
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How to install my product?
Weather & Air Care Smart Weather Station and accessories Healthy Home Coach Energy Smart Thermostat Smart Radiator Valve Smart Modulating Thermostat Smart AC Controller Security Smart Indoor C...
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- 1 follower
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- -228 votes