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Brieuc Community manager

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Recent activity by Brieuc

  • My Smart Indoor Siren is "Unreachable", what do I do?

    This can be explained when there is a low Bluetooth signal. If your Siren is too far from your Smart Indoor Camera, or an obstacle like a concrete wall separates them; your Siren may not be able to...

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    • -7 votes

  • How to configure FTP video backup?

    NotesYour FTP server needs to be configured in the “passive” mode.Currently, SFTP and FTPS are not supported by our Cameras.StepsTo configure it, go to the Home + Security app > Settings > Cloud St...

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    • -3 votes

  • What should I do when my Dropbox is full? Why am I asked to switch to Dropbox Pro?

    When your Dropbox has reached its maximum capacity, you can download the event videos onto your computer and/or remove them from your Dropbox in order to free up space.You can also get more space o...

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  • I have an error message when I want to play my video from Dropbox. I have a "transfer error" event on my Timeline. What should I do?

    This error indicates that it has not been possible to save an event in your Dropbox. This can happen when: There is a file name conflict (two files with the same name); There are permission issues;...

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    • -6 votes

  • Can I link multiple Dropbox accounts with the same Camera?

    A Dropbox account can be linked with as many Cameras as you like, but one Camera cannot be linked with multiple Dropbox accounts.

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  • Why are some videos of my Camera not saved to Dropbox?

    Only the videos that you have defined are sent to your Dropbox.To choose which types of events to send to Dropbox (movement, unknown faces, people, animals, cars, video calls, etc.) and for which c...

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  • How can I find my videos in Dropbox?

    In your personal Dropbox, you can find your videos in the Applications /Netatmo folder. They are ordered by the name of your home/Camera and the date (month and year). This folder architecture isus...

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    • -1 votes

  • What is Dropbox's privacy policy?

    Please note that your videos are never stored on our servers, only on those of Dropbox. The sending of videos is as secure as any other file you can put into your Dropbox.To learn more about Dropbo...

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  • How can I link my Camera to Dropbox?

    NoteYou need to configure Dropbox for each of your Cameras.A Dropbox account can be linked with as many Cameras as you like, but one Camera cannot be linked with multiple Dropbox accounts.StepsIn t...

    • 1 follower
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    • -8 votes

  • What is the maximum amount of time that events can be stored for? How can I change it?

    If there is at least one camera in your home, the events remain visible on the timeline as long as the corresponding video is stored on the memory card of the camera that recorded the event. With o...

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    • -1 votes