Brieuc Community manager
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Recent activity by Brieuc
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Is my product compatible with Apple Homekit?
Smart ThermostatOpen the Netatmo Energy app for iOS (iPhone or iPad): Settings > My Home > Relay Name.The Thermostat is compatible with Apple HomeKit if the 'Setup HomeKit' menu appears. Smart Mo...
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- 1 follower
- 0 comments
- -15 votes
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The app displays the error "Impossible to reach schedule temperature". What should I do?
Note: this sheet only concerns Valves associated to a Thermostat. This message is displayed when over a period of 2 weeks, the Valves in the room with the error "Impossible to reach schedule temper...
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- 1 follower
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- -51 votes
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Why does my Thermostat remain in Hysteresis mode even when I try to activate the advanced heating algorithm (PID)?
Comments Settings can only be configured during cold periods, when the Thermostat is actively controlling the heating. When the temperature in the home rises quickly, you are advised to use setpoin...
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- 1 follower
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- 359 votes
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How can I change the Wi-Fi configuration of my Camera? I changed my router, how can I configure my Camera to connect to internet again?
NotesIt is useless to reset your Camera before reconfiguring the network.If you are reconfiguring a Smart Outdoor Camera, you will need the setup QR code (card included in the box).StepsTo configur...
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- 1 follower
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- -29 votes
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What should I do when my product has a low battery?
As soon as the battery level in your Netatmo Smart Door Lock drops below 20%, you will receive a notification on the Home + Security app and an email to the email address linked to your Netatmo acc...
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- 1 follower
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- -18 votes
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Where can I find the HomeKit installation code?
The HomeKit installation code for your Smart Door Lock contains 8 characters. You can find it in 2 places: On your Property Card. On the indoor handle, under the cover.
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- 1 follower
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- -24 votes
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My Smart Door Lock appears as "Jammed" in my app. What should I do?
Steps Open your Home + Security app. Tap the "Jammed" notification on the Door Lock's activation button to refresh its status. Once your Smart Door Lock’s status has been refreshed, the "Jammed" n...
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- 1 follower
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- -42 votes
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Additional Smart Radiator Valve
Watch the video to install the product Download the app to set up and use your product Get the installation manual Download Get the adaptors installation guide Download Get the u...
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- 1 follower
- 0 comments
- -271 votes
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Additional Smart Indoor Module
Watch the video to install the product Download the app to set up and use your product No smartphone? No tablet? Click on the link below for an alternative installation using your c...
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- 1 follower
- 0 comments
- -285 votes
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Smart Door And Window Sensors
Download the app to set up and use your product Get the installation manual Download
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- 1 follower
- 0 comments
- -167 votes