Brieuc Community manager
Articles
Recent activity by Brieuc
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I have installed a new Smart Home Weather Station or a new accessory and I would like to transfer my old data. What should I do?
When a Weather Station module needs to be replaced, it is possible to transfer the historical data generated by the old module to the new one, provided you follow the procedures described below. Da...
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- -4 votes
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What do I do if the advanced algorithm (PID) is not working properly?
The advanced algorithm (PID) self-calibrates every two weeks. If it is not working properly, you don't need to do anything; it will automatically revert to its proper settings.Why does the advanced...
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- 6 votes
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What do I do if I cannot connect to my Relay?
Steps If the Netatmo app displays "Relay unavailable", the Relay may not be correctly plugged into the power supply or the internet connection may be unstable or down. In most cases, you can restor...
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Service Incident - 03/01/2026
We sincerely apologize for the inconvenience; some of our services are temporarily unavailable.Our teams are currently working to resolve the incident so that everything returns to normal as soon a...
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- 88 votes
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Advanced network troubleshooting guide
Wireless issues can be due to physical interferences or to the configuration of the Wi-Fi access point. In this article, we will first try to reduce all physical interferences, then propose some ea...
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I cannot install my Smart Door Lock on my door. What should I do?
The following tools are required to install the Smart Door Lock: An Allen key (provided in the pack), A screwdriver. If you cannot install your Smart Door Lock: Start by checking your compatibil...
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Smart Anemometer
Watch the video to install the product Download the app to set up and use your product No smartphone? No tablet? Click on the link below for an alternative installation using your c...
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- -497 votes
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How to improve Heating Prediction (Auto-Adapt) with the Netatmo Weather Station?
The Smart Thermostat and the Smart Radiator Valves are able to anticipate heating demands thanks to the measurements of the outdoor temperature, in order to provide the setpoint temperature at the ...
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- 6 votes
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I have several independent heating sources, how do I control them all with the Energy app?
If your home is equipped with several types of heating, it is possible to control them all from the Energy application provided that each of them is compatible with the Netatmo Smart Thermostat (ch...
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How to allow Home app in iCloud?
On an iPhone, iPod Touch or iPad: Go to Settings > User profile > iCloud. Activate the Home app. For more information about using the Home app, visit Apple Support.
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