Brieuc Community manager
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Recent activity by Brieuc
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A logo appears on the Thermostat screen, what does it mean?
Thermostat start-up Searching for the Relay Relay not detected (out of range or not paired) Thermostat started Normal display of the temperatures : setpoint temperature in bold, measured ro...
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- 158 votes
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How do I allow "Home Data"?
On your iPhone, iPad, or iPod Touch: Go to Settings; Scroll down to find the Netatmo app (Energy or Home + Control) and click on it; Allow 'Home Data'.
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- 1 follower
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- -24 votes
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What do the different graph curves relate to?
Several things are at the same time in the Energy app charts: Setpoint temperature (orange curve)This is the desired temperature based on the weekly schedule, predictive heating and overriding man...
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- 106 votes
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I have installed a new Smart Home Weather Station or a new accessory and I would like to transfer my old data. What should I do?
When a Weather Station module needs to be replaced, it is possible to transfer the historical data generated by the old module to the new one, provided you follow the procedures described below. Da...
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- -4 votes
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What do I do if the advanced algorithm (PID) is not working properly?
The advanced algorithm (PID) self-calibrates every two weeks. If it is not working properly, you don't need to do anything; it will automatically revert to its proper settings.Why does the advanced...
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- 7 votes
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What do I do if I cannot connect to my Relay?
Steps If the Netatmo app displays "Relay unavailable", the Relay may not be correctly plugged into the power supply or the internet connection may be unstable or down. In most cases, you can restor...
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- 1 follower
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- -5918 votes
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Service Incident - 03/01/2026
We sincerely apologize for the inconvenience; some of our services are temporarily unavailable.Our teams are currently working to resolve the incident so that everything returns to normal as soon a...
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- 91 votes
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Advanced network troubleshooting guide
Wireless issues can be due to physical interferences or to the configuration of the Wi-Fi access point. In this article, we will first try to reduce all physical interferences, then propose some ea...
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- 1 follower
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- -69 votes
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I cannot install my Smart Door Lock on my door. What should I do?
The following tools are required to install the Smart Door Lock: An Allen key (provided in the pack), A screwdriver. If you cannot install your Smart Door Lock: Start by checking your compatibil...
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- 1 follower
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- -30 votes
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Smart Anemometer
Watch the video to install the product Download the app to set up and use your product No smartphone? No tablet? Click on the link below for an alternative installation using your c...
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- 1 follower
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- -486 votes