Brieuc Community manager
Articles
Recent activity by Brieuc
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How to improve Heating Prediction (Auto-Adapt) with the Netatmo Weather Station?
The Smart Thermostat and the Smart Radiator Valves are able to anticipate heating demands thanks to the measurements of the outdoor temperature, in order to provide the setpoint temperature at the ...
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- 1 follower
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- 5 votes
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Which Netatmo heating solution should I choose for my home?
To find out which Netatmo products you should choose for your home, take a look at the Infographic Help.
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- 1 follower
- 0 comments
- -131 votes
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How to allow Home app in iCloud?
On an iPhone, iPod Touch or iPad: Go to Settings > User profile > iCloud. Activate the Home app. For more information about using the Home app, visit Apple Support.
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- 1 follower
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- -17 votes
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How can I download the data history for my products? How are they interpreted?
To download data from your Thermostat and/or Valves, go to the Energy WebApp :Go to Settings > Data management > DownloadThen you can select the measurement frequency, exported data type and period...
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- 1 follower
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- -36 votes
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My Valve is not reachable in the application. What should I do?
When the Valve loses the radio connection, a '!' logo appears on its screen. In the application, a 'Valve not reachable' alert is displayed. The Valve then continues to regulate the heating accordi...
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- 1 follower
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- -5159 votes
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My Thermostat is no longer connected to its Relay. What should I do?
When the Thermostat loses the radio connection with its Relay, a 'Thermostat not reachable' message is displayed in the application. If the Thermostat is still powered, a '!' logo is displayed on i...
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- 1 follower
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- -3907 votes
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Service Incident - 05/11/2025
We sincerely apologize for the inconvenience, our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as soon as po...
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- 0 followers
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- 153 votes
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How can I share access to my devices?
Comments Users invited to control an Energy product can access all of the products in the Home where it is installed (including Welcome and Presence cameras if fitted). All users with access to a H...
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- 1 follower
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- -50 votes
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Which adaptor should I use to install my Smart Radiator Valve?
To check the compatibility of your radiator, first go to our online compatibility tool.If you did not find your thermostatic head model in our tool, follow these steps to determine which adaptor to...
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- 1 follower
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- 276 votes
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I moved into a house equipped with Netatmo products, how do I use them?
If you have just moved into a house equipped with Netatmo products, please follow these steps in order to get to grips with them quickly: Download the Home+Control app for smartphone o...
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- 2 followers
- 0 comments
- -225 votes