Brieuc Community manager
Articles
Recent activity by Brieuc
-
How can I download the data history for my products? How are they interpreted?
To download data from your Thermostat and/or Valves, go to the Energy WebApp :Go to Settings > Data management > DownloadThen you can select the measurement frequency, exported data type and period...
- Updated
- 1 follower
- 0 comments
- -37 votes
-
My Valve is not reachable in the application. What should I do?
When the Valve loses the radio connection, a '!' logo appears on its screen. In the application, a 'Valve not reachable' alert is displayed. The Valve then continues to regulate the heating accordi...
- Updated
- 1 follower
- 0 comments
- -5223 votes
-
My Thermostat is no longer connected to its Relay. What should I do?
When the Thermostat loses the radio connection with its Relay, a 'Thermostat not reachable' message is displayed in the application. If the Thermostat is still powered, a '!' logo is displayed on i...
- Updated
- 1 follower
- 0 comments
- -3962 votes
-
Service Incident - 05/11/2025
We sincerely apologize for the inconvenience, our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as soon as po...
- Updated
- 0 followers
- 0 comments
- 152 votes
-
How can I share access to my devices?
Comments Users invited to control an Energy product can access all of the products in the Home where it is installed (including Welcome and Presence cameras if fitted). All users with access to a H...
- Updated
- 1 follower
- 0 comments
- -52 votes
-
Which Netatmo heating solution should I choose for my home?
To find out which Netatmo products you should choose for your home, take a look at the Infographic Help.
- Updated
- 1 follower
- 0 comments
- -131 votes
-
How to share control of your Apple Home?
Notes With the Apple HomeKit, you can share the control of your home devices with anyone who has a valid iCloud account. All of the HomeKit accessories linked to your Home account will be accessibl...
- Updated
- 1 follower
- 0 comments
- -8 votes
-
Advanced network troubleshooting guide.
Several factors can prevent wireless devices from working properly, such as physical interference and Wi-Fi access point configuration. In this article, we will first look at ways to reduce any phy...
- Updated
- 1 follower
- 0 comments
- -3598 votes
-
My Amazon Alexa assistant says that my product is not responding.
If your Amazon Alexa assistant fails to control a Netatmo product in your home, check the status of your device in the dedicated Netatmo app.If one of your products doesn’t pair, check out the ques...
- Updated
- 1 follower
- 0 comments
- -23 votes
-
Service Incident - 29/10/2025
We sincerely apologize for the inconvenience, our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as soon as po...
- Updated
- 0 followers
- 0 comments
- 640 votes