Brieuc Community manager
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Recent activity by Brieuc
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How do I calibrate my Smart Door Lock correctly?
In order to calibrate your Smart Door Lock, it must be fitted to your door. Steps Settings Manage my home Select the room where your Smart Door Lock is installed Select the Smart Door Lock you wan...
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- -48 votes
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Which adaptor should I use to install my Smart Radiator Valve?
To check the compatibility of your radiator, first go to our online compatibility tool.If you did not find your thermostatic head model in our tool, follow these steps to determine which adaptor to...
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- 1 follower
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- 278 votes
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I'm moving out, what do I do with my Netatmo products?
When you move house, there are two possible options for your Netatmo products:1. Leave the products in the house.In this case, it is recommended that you reset the products in order to delete any t...
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- 2 votes
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I moved into a house equipped with Netatmo products, how do I use them?
If you have just moved into a house equipped with Netatmo products, please follow these steps in order to get to grips with them quickly: Download the Home+Control app for smartphone o...
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- 2 followers
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- -225 votes
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Can I control multiple Thermostats from the same application?
Yes, you can control several Thermostats with the same application.We recommend installing them under the same Netatmo account so you can switch easily between Thermostats in the app.Use cases: Sec...
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- 1 follower
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- -26 votes
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Service Incident - 08/10/25
We sincerely apologize for the inconvenience; some of our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as so...
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- 1 follower
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- -19 votes
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Where can I find the serial number or MAC address for my Smart Door Lock?
The serial number for your Smart Door Lock has 7 characters in this format: g123456 You can find it in 3 places: On your Property Card. On the indoor handle, under the cover. On the back of the pr...
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- 2 votes
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Nothing happens when I put the batteries into my Thermostat or when I push the (+) and (-) buttons, what should I do?
Perform some quick tests:Power supplyRemove the Thermostat's batteries for one minute, then put them back in, checking their polarity: the display should flash.If it doesn’t flash, try again with n...
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- 1 follower
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- -516 votes
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My Valve doesn’t turn on when I insert the batteries, what should I do?
Check the batteries conditionThe Valves are designed to operate with non-rechargeable AA / LR6 type alkaline batteries. The rechargeable batteries are not powerful enough to allow the Valves to fun...
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- 1 follower
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- -2011 votes
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My products work correctly in the Netatmo app but don’t appear in my Apple applications (Home and Siri).
NoteTo control Netatmo products with Siri or Apple HomeKit, you need to be using the same Wi-Fi network or have a HomeKit hub installed. Read this article for more information about using remote co...
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- 1 follower
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- -16 votes