Brieuc Community manager
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Recent activity by Brieuc
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Where can I find the serial number or MAC address for my Smart Door Lock?
The serial number for your Smart Door Lock has 7 characters in this format: g123456 You can find it in 3 places: On your Property Card. On the indoor handle, under the cover. On the back of the pr...
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- 2 votes
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My heating system doesn't respond to commands from the Thermostat, what should I do?
StepsIf the Thermostat has just been installed and the functionning test is inconclusive, check that your system is compatible and that all the wires are securely connected.For help connecting the ...
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- 1 follower
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- -493 votes
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My products work correctly in the Netatmo app but don’t appear in my Apple applications (Home and Siri).
NoteTo control Netatmo products with Siri or Apple HomeKit, you need to be using the same Wi-Fi network or have a HomeKit hub installed. Read this article for more information about using remote co...
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- -16 votes
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Can I add my Smart Key to several Smart Door Locks?
Yes, a Smart Key may be paired with several Smart Door Locks at the same time. This means you can lock and unlock several Netatmo Smart Door Locks using a single Smart Key. The number of pairings i...
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- 5 votes
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I have recurring errors in the application preventing me from finishing the advanced configuration of my controller, what should I do?
Some button clicks don't match with your remote When setting up the product, the Smart Controller will pick up infrared orders from your remote control when you click on the buttons. If other infra...
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- -56 votes
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I can’t connect the Thermostat or Relay wires to my heating system. What should I do?
Connecting the Thermostat/Relay control wires Use our online tool to make sure your Netatmo device is compatible with your heating system. Identify the ports to which you need to connect the two wi...
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- -124 votes
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There is no Wi-Fi signal near my heater. What do I do?
If your smartphone can’t detect the Wi-Fi signal next to your heater, there are several solutions: Install the Thermostat in wired mode. The Thermostat’s control wires are connected to the heater,...
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- -172 votes
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Service Incident - 30/01/25 & 31/01/25
We apologize, some of our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as soon as possible.All features will...
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- 1 follower
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- -54 votes
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The advanced configuration of my remote control fails and generates an error, what should I do?
If the configuration failed, you should restart the advanced configuration. You can restart it by clicking on the "Restart" button or directly from your product's parameters Menu > Manage my Home ...
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- 1 follower
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- -14 votes
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A logo appears on the Smart Radiator Valve screen, what does it mean?
Smart Radiator Valve start-up Start-up Searching for the Relay Searching for the Relay + radio identification number (during installation) Started Smart Radiator Valve Normal display (measured room...
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- 1 follower
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- -153 votes