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Brieuc Community manager

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Articles

Recent activity by Brieuc

  • There is no Wi-Fi signal near my heater. What do I do?

    If your smartphone can’t detect the Wi-Fi signal next to your heater, there are several solutions: Install the Thermostat in wired mode. The Thermostat’s control wires are connected to the heater,...

    • Updated
    • 1 follower
    • 0 comments
    • -150 votes

  • Service Incident - 02-02-2024

    We sincerely apologize for the inconvenience, our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as soon as po...

    • Updated
    • 1 follower
    • 0 comments
    • -25 votes

  • The advanced configuration of my remote control fails and generates an error, what should I do?

      If the configuration failed, you should restart the advanced configuration. You can restart it by clicking on the "Restart" button or directly from your product's parameters  Menu > Manage my Hom...

    • Updated
    • 1 follower
    • 0 comments
    • -13 votes

  • A logo appears on the Smart Radiator Valve screen, what does it mean?

    Smart Radiator Valve start-up Start-up Searching for the Relay Searching for the Relay + radio identification number (during installation) Started Smart Radiator Valve Normal display (measured room...

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    • 1 follower
    • 0 comments
    • -147 votes

  • How do I reset my Relay?

    You only need to reset the Relay if you have a HomeKit configuration problem.You do not need to reset the Relay in the event of: Loss of Wi-Fi connection. Wi-Fi reconfiguration. Unexpected heating ...

    • Updated
    • 1 follower
    • 0 comments
    • -160 votes

  • I have just finished the advanced configuration in the Home + Control app. When will I be able to use my product?

    At the end of the installation, keep the product on and connected to the Wi-Fi, as the configuration may take some time.   Once the configuration is complete, you will receive a notification. You w...

    • Updated
    • 1 follower
    • 0 comments
    • 11 votes

  • My Smart Door Lock beeps when moving the indoor handle. What should I do?

    Steps Open your Home + Security app. Tap the "Jammed" notification on the Door Lock's activation button to refresh its status. Once your Smart Door Lock’s status has been refreshed, the "Jammed" n...

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    • 1 follower
    • 0 comments
    • -8 votes

  • How can I share access to my devices?

    Comments Users invited to control an Energy product can access all of the products in the Home where it is installed (including Welcome and Presence cameras if fitted). All users with access to a H...

    • Updated
    • 1 follower
    • 0 comments
    • -20 votes

  • How can I share access to my devices?

    Comments Users invited to control an Energy product can access all of the products in the Home where it is installed (including Welcome and Presence cameras if fitted). All users with access to a H...

    • Updated
    • 1 follower
    • 0 comments
    • -12 votes

  • What permissions do guests with an invitation have?

      Any person who has an invitation is granted the following permissions throughout the invitation's validity: Use the Smart Door Lock to lock and unlock the door. Access the invitation Notes, if t...

    • Updated
    • 1 follower
    • 0 comments
    • -4 votes