WebApp: a new redesigned interface, find out what is changing and why
Hello,
The WebApp has undergone a major upgrade for users of Netatmo Weather and Energy products. This new version, available on home.netatmo.com, has been deployed since 27 March 2024. It has now a completely new interface, designed to provide access to a single dashboard for monitoring and analysing all the data relating to the Weather, Comfort and Security of your Smart Home.
Why this update?
The historic WebApp (my.netatmo.com) needed to be reworked to enable us to continue our ongoing improvements in terms of security and design. After more than 12 years of loyal service, it needed a thorough overhaul. The new interface uses the most modern tools and integrates our new product architecture based around the two axes of Control and Security. It is now resolutely forward-looking.
What's new?
- Legrand products are now integrated, in addition to Netatmo products.
-
Graph comparison:
- Up to 4 pieces of data can be compared at the same time, from a single product or from different products.
- You can compare 2 periods by simply clicking on the "+" button.
- Products are now grouped by room.
- The My Devices card centralises the wireless reception and battery levels of all your devices.
- The Settings menu has been improved. Manage your account and the users who have access to your Home, download your data and change the order of the rooms, enable the dark mode or change the units of your products...
Users of Weather products:
- Improved data visualization with a new central graph for quick interpretation of your weather data, with a calendar that finally allows you to quickly consult a specific period.
- More detailed weather forecasts, with figures in 3-hour intervals.
Users of Energy products:
- The specific modes (Absent, Frost Guard mode) and the choice of the current schedule are now grouped together for quick access.
- Manual setpoints can be applied room by room.
- The monthly reports have been updated to display more relevant data and help you save even more energy.
What has changed?
Some functions are no longer available in the WebApp, but they are still available in the Weather, Energy and Home + Control mobile apps for iOS and Android:
- Creating, editing or deleting a heating schedule.
- Manage my home (changing the names of the rooms and products, reconfiguring the network, calibrating products, checking the serial numbers, etc.).
Lastly, the monthly energy reports can temporarily no longer be viewed on mobile phones, but only on the WebApp from a computer.
Note
Since the launch on 27 March, many of you have expressed your dissatisfaction with the lack of certain functions or with certain ergonomic choices. We have listened to all your feedback and will continue to improve our WebAapp by taking your comments into account.
We are fully committed to your satisfaction and to help you make the most of this transition. Some improvements have already been added since the launch of the Beta version (changing the order of rooms, checking battery and wireless network levels, etc.), and more are expected very soon.
We hope you will soon find your feet in this new, redesigned version, and we are always keen to hear your comments and suggestions.
Commentaires
38 commentaires
Hello,
I have problems with my thermostatsand my netatmo provider gave me this link:
https://helpcenter.netatmo.com/hc/en-us/requests/new?ticket_form_id=5960867010322
I have just sent a request only to get a "no entry" sign indicating there is no service again despite four requests fo help over as many months.
PLease help.
Martin B
Please list the STATION NAME on the screen at all times. If the left hand menu is contracted, the station name disappears.
So all users need to be ready for the modules to go out of action for a few weeks each time there is a new update. And you can’t stop it, because there’s no manual override.
"The update process is automated, requiring no action from you. We ensure all products have the latest features by gradually pushing firmware updates to eligible active devices over several weeks."
https://helpcenter.netatmo.com/hc/en-us/articles/11723950562962-Smart-Home-Weather-Station-and-accessories
I planned to move to Ecowitt anyways because of the overpriced, unreliable netatmo stuff, now I am selling it all. This new webapp is a big joke. Cant belive how netato treats their customers and force them to use that BS.
They should invest more resources to offer a local API, like the chinese Ecowitt does. No need for cloud crap which runs on their unreliable servers.
Stay away from home automation of you are not able to handle it properly, Netatmo, and let users use their weather station as intended is my best advice for you.
I'm done with you and will not come back.
@netatmo, it seems you are trying to improve the new web app, somewhat marginally, though. I consider the new web app really a failure, and for remedy I suggest that you should start collecting requirements and let customers vote on them.
New web app is useless... Please bring back the old one in case you want to loose all clients...
I agree. I was planning on buying one for my UK home but I won't now.
After using the new webapp interface for a while, I find that, on balance, it is not an improvement over the old interface. I do see that there are some improvements; in particular, I like the new graph comparison feature. But overall I find the new interface hard to navigate. In the old interface, I could happily click around in the graphs and the intuitive thing would happen. Not anymore. And when I want to switch to another graph, I now have to scroll to find the room and sensor that I want to see, but the color palette is such that I cannot easily see where one room ends and the next starts.
Also there is simply too much white space and too much clutter taking up too much screen space. For instance, the little graphs in the right side bar with the various sensors: they mean nothing to me.
And why is the "My devices" block a separate thing? Why is that not integrated in the right sidebar? As it is, the "My devices" block is usually hidden below the edge of my screen, so I have to purposefully scroll down to it. That makes no sense.
It's a shame that the interface has been changed so radically, and that the old interface is not still available for those who prefer it.
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