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Commentaires
22 commentaires
Hi,
The same issue has been replied here. Please check this topic in our community.
Have a great day !
Have the same issue
I have the same problem, it needs to be replaced. What is the correct process, please?
Display on the thermostat has become unreadable. What is the process to replace this.
I have the same problem can I just buy a replacement, and would a replacement connect to the same controller.
Thanks Paul
Hi,
We do not sell any replacement screen for the thermostat. Sorry about this.
Depending on the warranty terms of your device, we may suggest you to get it repaired. As per my official comment, please check the thread that has been already responded and submit a support request for our team via our Help Center.
We appreciate your cooperation.
My first screen did this after ~3 years ... if the replacement thermostat will do the same thing is ~3y period I'll still believe it's a coincidence, but if the thermostat which my brother in law purchased will fail the same way then it won't be a coincidence but just putting poor quality parts into quite expensive devices and a red flag for next purchases...
Well written barat84, have the same thoughts/feeling
I've the same problem. Could I have the possibility to repair?
I have the same issue. The unit was bought in 2018 and I no longer have any invoice.
Can these be repaired or is it a case of buying another one?
I watched how to replace the part on YouTube, it wasn’t too difficult and I now have a fully functioning thermostat.
I wouldn’t want to recommend a supplier, but the part was easily sourced.
I have heard of so many people's displays failing recently, surely that isn't a coincidence!
No, I dont think it is a coincidence!
You can order one from Alixpress. It's dead easy to install and costs about £10 but I think a firmware update or something might be causing the issues.
can you tell me the name of the part i need to buy to repair screen
This is what I ordered for my model, you have to open the back to confirm the part number is the same.
https://www.aliexpress.com/item/1005006907900240.html?spm=a2g0n.order_detail.order_detail_item.4.7da5f19c9PIJtm&_gl=1*c3kuek*_gcl_aw*R0NMLjE3MjYwNDg1MjMuQ2p3S0NBandfNFMzQmhBQUVpd0FfNjRZaGg2UHRldkZkZDNMWDZ2QTMyWGZGU0NoOVA4SVh0LVFxU2E1Yl9EemxCRHBpUmtTSkwwYTlCb0NRYU1RQXZEX0J3RQ..*_gcl_dc*R0NMLjE3MjYwNDg1MjMuQ2p3S0NBandfNFMzQmhBQUVpd0FfNjRZaGg2UHRldkZkZDNMWDZ2QTMyWGZGU0NoOVA4SVh0LVFxU2E1Yl9EemxCRHBpUmtTSkwwYTlCb0NRYU1RQXZEX0J3RQ..*_gcl_au*NDY3NzI3MTA0LjE3MjYwNDcyMzQ.*_ga*NjQ4MjY4MjM0LjE3MjYwNDcyMzQ.*_ga_VED1YSGNC7*MTcyNzEwMjMxMS44LjAuMTcyNzEwMjMxMS42MC4wLjA.
This is not coincidence. ALL of my displays are failing. Off course they are all out of warranty too. I was offered a replacement valve at a discounted price, but this is not an acceptable solution. On top of this Im also weekly replacing all my batteries. I will never by any Netatmo product ever again. Total rip off.
I don't have such problems with the batteries. But I've ordered (free of charge - if it's not for you then contact support) contact stickers for my valves + I use lithium batteries (Energizer Ultimate Lithium) which are able to longer maintain the peak power.
Stickers:
https://shop.netatmo.com/pl-pl/energy/accessories/battery-contact-sticker
Display screen on thermostat is unreadable, do I need to replace the whole system?
Hello I have the same problem with my 2 thermostats displays are unreadable. I would expect a support from NETATMO replacing them.
Dead easy to replace, see my link above.
That link goes nowhere Andy.
This is quite disgraceful. If you make products with a short life, you should at least replace them not force us to buy the whole pack with wiring and relay!!! So arrogant. So very French.
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