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Commentaires
10 commentaires
Hi jerry.pritchard,
I am sorry you are experiencing some issues with your device.
I would like to remind you that the forum is intended for discussion and mutual support among Netatmo users. The moderation team is not obligated to respond to every message.
If you haven't already, you can review the forum rules here: Welcome to the Netatmo forum!
For personalized assistance, please submit a request through our Help Center. Visit https://helpcenter.netatmo.com/hc, select the product and article that best matches your issue, and click "Send a request" at the bottom of the article. Our Support team will then get in touch with you via email.
Have a nice day!
The firmware was rolled out in June. So I don't think it is the root cause... Try restarting the router and ensure the cam is connected to a 2.4GHz network
I have tried all the things recommended. Switching router off and on. Also switching power to camera off, leave for 2 minutes and switch back on. Nothing is working. You have previously indicated it was a PROGRESSIVE roll out. When exactly was my roll out carried out?
Please explain why other people on this forum are having the same problems as I am.
I don’t know if it was a progressive rollout… The last option is a cam reset (use the reset QR code).
IMHO the biggest issue is that Netatmo is not actively communicating any issues (at least I don’t see where). The support is trying it is best with the scarce resources it has!
I have the same issue. Last recording was on July 15th after changing to a brand new SD card a week before. Now it just doesn’t work. It won’t even read a QR code so can’t go through setup or do a factory reset. It seem likely that the issues are due to the firmware update.
Can we get a roll back?
Is there a Netatmo contact?
Same issue my camera disconnected on july 17th and now will not reconnect
Hi how do I contact them directly
I can't find a customer service number or contact
My camera cost 289 7 years ago and has never worked as Internet wasn't strong enough. Then last year waa sent new qr code still wouldn't connect.
I'm hoping to get another code and try once more 🫠
Is anyone actually looking at these messages? Its an absolute joke that people's cameras have just stopped working.
I have given up and bought a new camera from a different supplier. I won’t touch Netatmo again, nor will any of my companies!!
Has anyone had any answers? My camera has the same issues.
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