-
<% blocks.forEach(function(block, index) { %>
-
<% if (imageHeight) { %>
<% } %> <% if (block.name) { %>
<%= block.name %>
<% } %> <% if (block.description) { %><%= block.description %>
<% } %>
<% }) %>
Commentaires
14 commentaires
Hi everyone,
@zickie.allgrove: This is not customer service. This forum is meant for Netatmo users to exchange tips and tricks about our products.
@nolletje : We have not abandoned our Weather products—they are still available in our catalog. If you have any concerns or questions, feel free to check our official channels for accurate information.
Netatmo moderators are not obliged to reply to all messages. For personalized help, please click "Send a Request" at the bottom of each Help Center article. You can also check our [Forum Rules].
Select your product, find the article that fits your case, and click 'Submit a request' at the bottom. Fill in your request by describing the situation you are facing off, our team will reply via email.
Your question has already been addressed in this post: Outdoor Module not working after 2 years – 2nd time. Please avoid posting duplicate messages and take a moment to search the forum before creating a new thread.
Have a good day.
I have the same problem. After battery of my rain transmitter had to be changed, all sensors had to be newly connected to the main unit.
It takes me days. First rain transmitter, two days later recognized after many tries also wind transmitter. But outdoor transmitter temp/humidity not until 2-3 weeks. This happened to many other customer too.
I asked me, is the reason the customer and his equipment itself or is it coming from Netatmo???
The first outdoor module that came with the station lasted me 10 years,the second 3 years and 4 months….bad Netatmo….I bought another one and if it doesn’t last me another long,bye-bye,I’ll change stations
The internet is full of similar problems with the Netatmo outdoor module. Just search ;-). Something is wrong because there is a connection. I have already indicated that I have the impression that Netatmo does not find the "failure" a problem and directs you to a new purchase. I still have the old one but in the meantime I have also switched to another system that I am going to expand. Too bad because I thought it was a nice system.
Thank you all. I’m going to try and unpair and re-pair the outdoor module (of note one of my indoor modules also failed - replacement batteries, and nada, zip, nothing)
This was posted 2 months ago and still no response from Netatmo. This is really horrible customer service.
Following
My outdoor unit has failed - do they still sell replacement outdoor units or am I forced to buy the whole thing again? If the latter I think I'll be looking at other products.
@atmurray well, you could try at Netatmo. But I think Netatmo has left the weather station products and has it's focus on other products. Don't expect to much support ;-).
But hey, let us know if Netatmo trusts it's weather products and helps customers to solve the problems. In the mean time I bought 2 Awair devices and planning to replace my other Netatmo devices because Netatmo has no service.
@Giada thank you for your reply.
Firstly. This is where O was originally pointed to find support. The support function on the website is not clear.
Secondly, the post you point to that says it has already been addressed, essentially just points to where we can buy another module and doesn’t address the fundamental question on why the outdoor modules seem to be unreliable?
Thirdly, I reached out eventually to your Facebook group which eventually told me the same thing “Here, you can buy yet another module here”.
I can get to that by just making up my mind to buy another module, which I’m not going to do until and if I have some sense that Natatmo understand why their modules seem to be failing within less than a year.
If this is not a help-forum, rename it to "where customers questions are left to die".. You are selling TaaS (Temperature as a Service) and we would expect someone to have a browse of latest posts every now and then..
If this is just a post morten overview of customers left to die, fill it with useful information on how to fix our equipment.. reddit was my saviour.. -put a link to Reddit's forums and help us finding salvation to our problems.. don't just ignore us and ask for more money!
Hi greig73,
This forum is a space for users to share experiences and help each other. It is not a direct support channel, and posting here does not guarantee a response from our team. However, as already mentioned in my previous message, our official support team is available via our Help Center.
Claiming that we "ignore" users simply because you have chosen not to use the appropriate support channels is incorrect. Assistance is readily available—provided you actually look in the right place 😉
Cheers.
Maybe some constructive feedback is to make it more clear on how to submit tickets.. as both me and many others have experienced, we have assumed this forum was the place to do that.. As we have experienced that this is not the case, a good learning could be to ensure that other customers easily understand that they need to submit tickets and not post here in the forum.
for me this was not very clear (but I did not go into all the links on your webpage so aparently I missed that information)
It is simple: Direct support as you mention it, directs me to buy new device.That's no support. And it is not the way to help customers who bought a product. And of course, you are not to blame. And personaly I do not expect Netatmo to change this way of working by mentioning it here. But at least I hope other customers maybe can help. And maybe I can protect potential buyers from these problems. Don't buy Netatmo.
Vous devez vous connecter pour laisser un commentaire.